planned obsolescence / bait and switch / Verizon
by annccs - 3/21/06 5:23 PM
Can't stand Verizon.
They sold me a phone 2 1/2 years ago. The battery is shot, so I go to the Verizon store to buy a new one.
Verizon doesn't carry my phone anymore more so... no battery. The phone says Verizon on it, I bought it from Verizon, I pay Verizon for service on that phone they sold me, and now I get to pay for wireless service and Verizon won't provide the accessory for me to have a working phone.
I have 3 options
1. the $127 option, buy a new phone, cheapest phone $127
2. the $350 option, buy out the plan at $175/per line
3. $2400 option, sign a new contract for 2 years and get a free phone.
4. $0 option, limp along using phone only when plugged in until contract expires.
They are using a strategy of planned obsolescence to keep people in their system. It's not going to work with me. Not only are they losing a customer, they have created an extremely unhappy camper..me.
I am going to tell everyone who will listen what about Verizon's extremely poor customer service and bait and switch tactics... starting with every every forum and phone plan review on the internet.