Recently, I had a problem with my Dell monitor. Oddly enough, on my LCD, the Start bar had caused a burn-in (I didn't think that LCDs had that problem, but oh well). Anyway, I called Dell about it. I was dealing with someone in India. The first call didn't go so well. They kept asking for a Tech Number or something that isn't on any of their monitors (it's only on the computer systems themselves, which I don't own). Anyway, after we got past that hurdle, we started in with the problem. The guy that I dealt with misdiagnosed the problem as being with my video card. This was obviously bullplop, but I hadn't REALLY tested the monitor on any other sources, so I just said, ok, whatever, and hung up. No getting mad or anything. Anyway, I plugged my PS2 into my monitor, and saw that I had the same burn-in shadow show up, so it couldn't be my video card. I called back and ended up talking to a different guy. I very firmly explained to him what happened, what the first guy said and what I had done since and made it very clear to him that the problem wasn't my computer but the monitor. He said alright, and after a bit of a long hold, told me that they were going to overnight the new monitor to me with return shipping. I got it the next day and sent the old one back the day after that.
I don't know. The point of this is, I guess, don't give up. Dell's tech support is by no means perfect (see the misdiagnose and the long hold), but if you're CLEAR about your problem and the troubleshooting steps that you've already taken, and most of all, as long as your PERSISTENT, I think that you can get the help/support you need.
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