Out souceing tech support
I have been a Dell owner for the last 5+ years. I do have more good things to say about the support, than bad. However, when you are in need of help, it is a given, that you do have to understand the directions, and that the techs, need to understand me. My lastest tradgey with Dell, is when I tried to load XP2 service pack, with the cd-rom, and it wouldn't load. I called Microsoft XP2 problem phone #, and was on the phone, with an English speaking woman for Nova Scotia for 5 hours. She took me as far as she could at the time, and asked for me to call Dell, to see if needed any updates for my bios, for it to load. The tech at Dell didn't even ask me what I was running, just sent me a link for bios update for Pro, I am running home. I gave him two files that keeep popping up, that there was a problem with loading the update to, and he said that he didin't have anything on file for what the problem may be. I explained to him that one of them had to do with my ISP, but he insisted that he couldn't help me. This was a out sourced call to India. I concluded that he didn't want to help me. I thought about this after hanging up, and decided that the update couldn't attach itself to my dial up connection. I checked and after a complete cleaning of my partition, and re-installing XP1, then XP 2 right over it, it lost my modem driver. I re-installed the driver, and then tried again in safemode again, with XP2, and it worked like a charm. I then sent off an e-mail to the Microsoft tech,with lots of thanks. Then fired one off to Dell CTS Team, and it wasn't nice. This wasn't the first time I had a problem like this, but then as I said in the beginning. I have had as many as 3 Dell tech supports in one day, lasting 8 hours, to get the pc up and running again,so I am getting the good with the bad. I knew that they were bringing back the tech support over a year ago, after another complaint that I got through to the CTS team, when I was told that all of the yellow question marks in my device manager, would allow my media center play like it is supposed to. I almost got a hernia, from laughing so loud. This was another India tech that told me that. I am sticking with my Dell's, and I am glad that my complaint so long ago, hit home, and perhaps started someone thinking that they had better move back to Americia, to save the company.
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