PROBLEMS WITH WINDOWS 98 & NORTON AV 2005
I am running Windows 98. Had Norton AV in 1999, 2000, 2001 and then purchased their The System Works in 2002. Renewed the AV part in 2003 and 2004. Found out they wont support their products if you only renew, and you need purchase their "UPGRADED VERSION" at the higher price to get the best service. Anyway...this year, when their pop up came on saying it was time to re-subscribe, I decided to select the "UPGRADE AV 2005" part of The System Works. After 54 minutes of downloading, it comes on to tell me I have to remove The System Works.. as their AV 2005 cant work with it. HELLO..... Nice telling me this now.
Had they told me that in the product description, I would have just renewed..not UPGRADED. Too late for me. Anyway, I "removed" the System Works per their instructions and uploaded the new UPGRADED NORTON AV 2005. Upon turning on my computer..and clicking on Norton.....I immediately get a BIG RED X...... that Norton caused a page fault...blah blah blah and would have to close. To make a really, really 4 day long story short, Norton couldnt help me repair the problem and actually made it worse as I ended up with a black screen when I turned my computer on. I had to reboot my computer to "0000's" which took me and "Gateway" 6 hours to do. Then reload it took me another 4 days to reconfigure scanners,printers,fax, CD Burners,video card drivers ,Audio drivers, loads of software programs,Adobe Acrobat gone,6 YEARS OF BOOKMARKS GONE...YOU NAME IT...... IT WAS GONE. Some stuff is lost forever.
Later I found out through a local computer repairs shop, that many, many users of WINDOWS 98, 98se,and ME are having major nightmares when they try to install & use NORTON AV 2005. I sure can attest to that.
I contacted Symantec, explained the problems, gave them Gateways phone number, incident numbers and asked for a full refund..... which they did give me.
Maybe Norton is fine if you are running XP...I dont know. But I do know I wont use it on this computer ever again. I found an AV AND FIREWALL PROGRAM thru Computer Associates (EZ Anti-Virus and EZ Firewall bundled in a program called EZ Armor ) that does everything Norton did and MORE, PLUS is easy to use and works just fine with Windows 98.......so I'm staying with them.
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