50 Samsung DLP projection TV picture problems
by Jennyisdead - 7/28/10 6:02 PM
50 Samsung DLP projection TV
Model Code : HLR5067WAX/XAA
Serial number: B10V3CKA104217R
I have a 3 year old Samsung DLP television that started having picture issues at the beginning of July 2010. I have read similar complaints on line that are common to the Samsung DLP TVs due to a quality issue with the "digital board" BP94-02084A. That being the case, I called the Samsung help number on 7/20/10 and to my disappointment they would not acknowledge that this was a reported problem or offer any support to resolve the issue. When I reviewed Samsungs website I was surprised that there was no information about the reliability issue with the digital board. This TV is only 3 years old and already needs a major repair that will cost in excess of $600.00 while the 36 RCA TV I have owned for over 15 years is still functioning fine without 1 problem. I sent an email to their support group via Samsung.com and never got a response. In addition, I have read that a lot of other customers have received the same lack of support from Samsung. I will never buy a product from Samsung again due to their poor reliability and the fact that they wont stand behind their product. My next purchase will be from Sony. Learned a lesson the hard way.