Who provides your cell phone service?
by Marc Bennett - 2/21/06 4:22 PM
Who provides your cell phone service?
Other (which one?)
I don't have a cell phone (why not?)
by: Marc Bennett February 21, 2006 4:22 PM PST
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(NT) Unsatified with cingular
We dont have any towers nearby and they say we can get a signal, who are they kidding. We cant get a signal here where I am, have to go to closest town to get that, I have had 5 phones replaced, always haveing trouble with them. Next time, its gonna be a different phone company.
as an AT&T customer or EX-customer hijacked by Cingular, we thought it would be a great deal. Since then, we have had to buy new phones, sign up for new plans when I was perfectly happy before and STILL can't get service in the house with no hope of any help in the future. And now I'm stuck for another friggen year.
I currently use T-Mobile, Verizon, and Cingular!
I've used all three in NY, and in Texas. Depending on where you reside, that would determine as to where you're best reception will be. In NY, Verizon was hands down the best. Still have it in Texas for work, but calls do drop from time to time. Cingular in Texas seems to be one of the best, but I see plenty of people use Sprint out here and love the connection/reception. The Cingular phone I have gets decent reception, and has improved recently with the new towers they've just added in the area. As for T-Mobile, decent service, but not consistant. Slight movement in certain areas can throw off the reception dramatically. I use it primarily for data services...best plans and rates out there. Still only charging $15 for the unlimited edge service. Even got some minutes tossed in the plan.
As for customer service, Cingular is hands down the worst. Bad billing mistakes (I had one they couldn't even answer as to how it happened), customer service calls without knowledge or answers leave a bad reputation. Best customer service...T-Mobile. I ask, they do. I question, they eliminate. I switch from Blackberry to Treo, no problem. Trade the phone in, sure, no problem, and here's some cash. Friendly, curtious, and knowledgable. Verizon is OK...depends on where the spinning wheel stops. Sometimes the service is great, other times it can be terrible.
My recommendation is research what services work best in the area you reside (or where you will use the phone the most), then look at the top two and the plans they offer, and what phone(s) work best for you.
Phones and Service I have:
Verizon (work) - Treo 700w
Cingular (personal)- Razr
T-Mobile (real old #...can't get rid of it) - Treo 650
PS - If you need unlimited data, Verizon's EVDO is awesome in most major areas. Awesome if you have access to the coverage area and willing to shell out a few bucks. If not, T-Mobile is the way to go. Great inexpensive unlimited data plan, just not as fast as some of the others (although it's running EDGE now). But again, check service in the areas you reside and work.
You didn't have to...
Actually, you didn't HAVE to switch phones and service plans...you could have kept your AT&T plan/phone. You just wouldn't have "full" access to current Cingular services. I still have my AT&T phone/plan and still have no problems. I too wasn't all that happy about the merger. I had Cingular when it merged from Pacific Bell and it was terrible! I then went to Sprint which is THE WORST company. I was always roaming in my own home and could never get good reception. I then went to AT&T which was the best. Since the merge to Cingualr, I must admit, its still been 100%!
We have 4 phones former ATT. We kept these phones and are with Cingular but still on our former ATT package. We have not switched over because they have not and so far will not match what we have. They would like us to switch but have not forced us so far. I don't understand why they couldn't just "unlock" the phones you had?
You took the words out of our mouths! We are counting the days until we can CANCEL Cingular!!!!
Has never been asked to change phones
I have been with Cingular for 10+years and not once did I have problems until AT&T took over. I am now being billed for junk I have no idea what it even is...............I never called about problems with my bill until AT&T............I can't say I have been asked or advised to change phones or that I needed any equipment more than I had so I can't comment on that and I have no problems with dropped calls so I am happy with that I will change carriers if I find one I feel can compete with the quality of service mot including the customer service department or billing department because I think my 4 year old could do better............
I switched from at&t to cingular because of the merger and unavailablity of getting a new phone. Since I have done this I had had more dropped calls and reception from my home is terrible...The worst of it is these two year contracts make switching impossible without financial loss.
I'm a little confused...............AT&T merged with Cingular so they are one and the same...........I am completely opposite from you with my issues..................AT&T came into the picture and screwed up an awesome service.........charging for services not used but hey they know it all and we know nothing so we must be wrong............I will change from the new AT&T if it means losing my cell service until I can find another I am happy with..................
Send some of that "glow" over to Walkersville and Woodsboro, Maryland! We need it.
Didn't Alltel just aquire Cellular One?
Cellular One (western wireless) to become Alltel !
Alltel has just aquired Western Wireless (Cellular One):
Telus mobility from Canada is the best I've ever tried and I tried many.
I also use TelusMobility here in Alberta. I have only had two instances of terrible service with equally poor results, but would still continue to use Telus. Those instances were finally resolved in my favour.
My only complaint is with the coverage in Northwestern Ontario, especially the Kenora area. Telus, both Alberta and Scarborough based have assured me that service is available but for two summers running, all I get is a voice message saying that I have reached MTS (Manitoba Telephone System) and cant be connected as I am not an authorized customer. Luckily both times, I was only looking for hotel accommodations.
Telus has switched my rate plans easily and on short notice when I have needed to leave Alberta for family emergencies and also removed long-distance charges as *611 doesnt work once I am out of Alberta. After hearing about the grief that fellow colleagues have had with Rogers, Fido and Bell, I will stay with Telus.
I switched from Fido to Rogers to get a wider service area, only for the two to merge and I'm back to limited access. I only hope that with the new Fido commercials, my cell phone will start to work again inside my own home.
I got Citywide Fido when it was available. I decided to switch for Rogers to Fido 1 and !/2 years ago. What was great for me was that Rogers bought Fido and now I have the enhanced coverage and the Citywide Fido pricing. By the way, Fido now only operates on the Rogers network. There's no choice as to which one you want to run off anymore which again makes life simpler. The one thing I do dislike about GSM services over CDMA (Bell and Telus) is that data transmission on GSM is incredibly slow compared to CDMA.
Other (Which one?)
About 8 years now nTelos has provided my service.
CELL PHONE PROVIDER
CELL PROVIDER IS TRACFONE
I don't have a cell phone.
I spend about half to three quarters of my day on the phone at work. I come home, I want NO calls. FORGET CELL PHONES!
The wife (She Who Must Be Obeyed) has one, but I refuse to use it.
There's a house phone, but not one single phone on it. Only two computers.
Forget it! (Besides, there are too many idiots out there who use the things no matter what, causing accidents, etc., from being too busy yaking on the things.)
I don't have one either
I haven't had a cell phone for about 4 or 5 years now. Guess what - I don't miss it either.
If the cellular companies would offer a simple no-nonsense plan, and say 100 minutes or so per month, no text messaging, no video, no games, no voice mail, no toys nor whistles and bells, and charge a fair price like $10 a month, I'd consider it. Why do I need to pay $80 a month or more for something that's just ''nice to have''?
I just got my cell phone
I didn't want to but being that my car wants to break down constantly and always at night with my child in the car. She loves the phone and wants one desperately, but at nine years of age she'll have to wait a few more years. I agree, people have become major morons with them!!
I had an experience when Verizon provided equipment which had technical problems. They would agree to deal with the problems, but everytime the issue was resolved they extended the original contract without informing me. When finally I had to exchange the faulting smart phone, I ended with 18 months extra I had to use Verizon. I have protested, but to no avail. Never again will I enter into any of these contracts. What a rip-off. Metro PCS has much better business model, coverage, and quality of service and billing is much better.
I use Virgin Mobil as an emergency phone/travel phone and by some quirk of fate they are only charging me $20/year (used to be $20 to top off every three months but last May, during outside competition with pre-pay phones, they changed it to $20 a year.)
Most of my contacts are spread over the US and over seas and e-mail works for me -- fine. Even my land line rarely used.
$.10 a minute all the time from anywhere, haven't found a black hole yet.
Verizon vs. Cingular
My personal mobile provider is Verizon, and I've had zero problems in over 2 years since I bought a nice Kyocera-Palm smart phone from them.
My work mobile provider is Cingular, and their service sucks big-time. I work for a large government agency and my job occasionally requires field work and flood patrol/emergency response. Using the crappy little Cingular phone my employer provides for these purposes I encounter frequent dead zones in areas that are not all that far from Seattle, where my office is located. In such situations I whip out my personal cell phone and check in with the flood warning center, but of course the minutes come out of my own pocket.
Could be your phone... not provider...
Perhaps it's your cell phone and not neccessarily the service. My girlfriend just got new phone and she gets 30% better reception in areas where her reception was once none.
So... if your saying your using a crappy little phone, you problem is in that itself...
Why does everyone always say get a NEW PHONE?
Isn't it the carriers responsibility to sell good merchandise? I guess not. That is why I will problably be leaving Cingular after my contract is done.
My main reason for leaving Cingular is not reception, but rather someone said one thing over a year ago when I signed up and now they say that was not true and they will not do anything about it. I don't like to be lied to. Next time I will be sure I get it in writing!
Reps are not fortune tellers
What I have found in my experience is when a phone launches The Reps are told this is a great phone it isn't until phone complaints start comming in that a rep know for sure what phones are proven and what phone's arn't. Phones are like pollitics what works for one person isn't going to work for every person. That is why cellular carries have to carry a veriety of phone. some who is on a really tight budget but needs a cellular phone for occasional use might not care that they have that .99 cent phone that is made really cheeply. then there are other customer who what the v710 and razr phones with bluetooth headsets so cellular carriers have to carry a veriety of phones. For you next phone make sure you find out what customer feed back on the phone has been how many have come back for repair issues are there any programming issues (razr) (nokia 6255I) also find out what the trial period is. Ex: Alltel has a 14 day trial period where you can test the phone take advantage of this and if the phone is not going to work take it right back. Most times all you are resposible for is the activation and days of service you had the phone.
Customer Service Repulsive...if you can't help!!!
I'm not attacking you personally; I just want to say this to touch on something that has been frustrating me for the past few years -
Try this as an experiment -
Walk into a cellular carrier's store in your neighborhood and see what happens. You will anxiously be greeted with the "May I help you" we've all heard and instantly translate mentally to - "Can I sell you something you probably wouldn't have bought otherwise". Start asking some detailed questions about any one of the readily available cell phones that are displayed for customers to sample. Ask something like "how do other customers in this neighborhood rate this phone's reception" or "does this phone have any service issues that I should be aware of". Chances are, the more feedback your question demands, the less helpful that "May I help you" salesperson will become.
And that is what bothers me.
I expect the person working in the store to know what they should know about a product they're for which they will help me make a purchase decision. Otherwise, they shouldn't offer to get involved. So if the phone has a known reception issue in the neiborhood; don't omit that "little" detail when you're running down the list of bells and whistles. It especially confuses me when you mention the fact that salespersons are not paid based on the phone that's sold; but rather on the # of lines that are sold.
It is the customers responsibility to know what they're buying...but that doesn't releive the merchant from providing support to a patron that is requesting assistance. That is why it's called customer service.