Compaq vs Toshiba notebooks and extended warranties
Last Christmas I went to Best Buy and got my wife her first notebook computer. An inexpensive Compaq. But hey, my wife does emails, Dog Club stuff and occasionally researches medical info. I don't need a $1000 notebook for that.
Compaq's warranty people are very good. Computer inop.
Won't boot up. I try the few tricks I know, call a few
of you who can read and write, asking what you would
recommend. I discounted those said to divorce her, but
did wind up calling HP. One of their techs spent..uh...
seriously...maybe ten hours on the phone with me over
three days. BUT we had to reformat the hard. Got it
up and working. It worked a couple of weeks. It died 3 days into our 21 day vacation.
I picked campgrounds with internet. My old Toshiba was
struggling along, about 4 years old, never a problem.
Both died on that trip. I bought a new Toshiba at
Circuit City in Abilene, Tx, WITH an extended warranty
for 4 years. Smart? I don't know. Don't care. I had
the money and now I don't sweat it. It covers the
battery, etc. And my new battery is not doing well,
so I will take it to them to fix..or rather replace, in
the store. My touchpad is too sensitive, they said to
bring it in, they will fix it. I like that.
My wife's computer? I called Best Buy and the computer
guy told me tough luck. Send it to the factory, if I
had bought their extended warranty they would have done
it all. I spoke to his boss, explaining my disappointment in their attitude over helping a customer. As I told his boss, the store manager - based on their lack of service, I should shop for price only. Customer service be damned, so the internet wins every time and he is back to selling cars?? He got my drift, told me to bring it in to their "geek squad" and they would send it in for me and take care of any complications. Whatever that might be. And they did. I wrote the company a nice letter commending the store manager, by name, for his good service and attitude towards THEIR customers.
I am probably the only guy on this forum who has paid
$5,000 for a notebook. A Samsung in 1995. For my
business. It was the finest notebook God ever saw. It
had features some computers don't have today, including
a real ergonomic keyboard. It never broke. It never
missed a beat. The lithium-ion battery was working good
the day I gave it to my grandson. So they CAN build
good ones, IF we are willing to pay for it. It is still
going strong today I guess. And before you say I was
nuts, there is a long story as to why I bought that one
for that price and I made money off that rig. So you
do get what you pay for...sometimes. Uh, no extended
warranty on that $5,000 computer.
Extended warranties on a Sear's Vaccum? Nope. They are
throwaways. So are some computers for $300. Unless you
can repair it yourself, if the product is cheap enough,
I figure it is a throwaway, so no extended warranty.
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