Circuit City Warranty is fraudulent
by parkdavi - 8/1/07 2:01 PM
In Reply to: Extended warranties by PapaBud
Circuit City has refused to provide warranty service for my Sony VIO computer which I purchased with extended 3 year warranty on April of 2005.
I purchased the Vio computer from Circuit City in Santa Ana, California. I also purchased the extended warranty. When I purchased the warranty I was told that the computer will be repaired as long as it was under the warranty. The extended warranty was to be provided via Circuit City's warranty division.
When a video graphics card of the computer cease to work, I no longer saw display on my computer screen. Therefore, I called for a warranty service. A serviceman came out to my house two weeks after I initially contacted Circuit City. Then, he said he could not perform the repair because there was something wrong with the motherboard. As he left, he said that he would contact circuit city company to send a repairman to repair the mother board. However, after nearly four weeks, he never came back. When I finally contacted circuit through my son, circuit city responded by saying that they would not give warranty service because I opened the computer before the serviceman got there! This is absurd because if such is circuit city's policy, no one should open his own computer? Further, it was the serviceman who opened my computer and found problem with the mother board.
Circuit city leads consumers astray with misleading, fraudulent warranty practices. I want the consumers beware, and will file legal action if I must to hold them responsible.
David Park, Artesia, CA 562-260-2650
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