Manage updates with the Download App
Hello,
I recently built myself a new computer and installed Windows 7 Professional 64-bit on it:
COOLER MASTER HAF 932 case
Core i7-3930K 3.2GHz CPU
Noctua NH-D14 CPU Fan
32GB of DDR3 G.Skill 12800 RAM
128GB Crucial M4 SSD HDD (as the C drive)
3 2TB Seagate HDD's RAID 5 (software is up to date)
Antec HCG-900 900 watt PSU
EVGA nVidia GeForce GTX 480 video card
Bluray/DVD drive
All of the parts are brand new. The problem is that I installed the Adobe CS6 Master Collection and every time I try to use Premiere (on any new or old projects) and make any video edits - the entire computer freezes. Sometimes it takes a few minutes, sometimes it takes nearly an hour of video playback and/or editing to freeze. I am going crazy trying to figure out what is going wrong. I do not get any bluescreen errors or anything in the Event Viewer (other than a notice saying the computer shut down improperly due to the fact that I had to hold in the power button). The odd thing is that it seems to work in Safe Mode every time, thus making me think it's a software issue. The other strange thing is that I've left Premiere open all day and night and the computer would not freeze - it only seems to happen when I'm making edits or playing back video.
What I have tried thus far:
Reinstalling Windows (with no antivirus or extra programs)
Updated Adobe Premiere CS6 (I also tried CS5)
Installing Windows Updates
Windows Memory Diagnostic (no errors found)
Updating all drivers
Alternate video card (GTX 460)
Installed a PCI sound card and disabled onboard sound
I tried maxing out the CPU (very difficult to do) with other programs besides Premiere - no freezing
Installed Core Temp to monitor CPU temperature - it never got above 65 degrees and was generally in the 45-50 degree range, so I'm sure it's not overheating
Tried only one 8GB stick of RAM to see if maybe it was memory - it still froze
I may have tried a couple other things, but that's all I can remember for now. Needless to say, this is a problem I've never even heard of. My only other thought is to try a different hard drive and/or PSU. Any ideas?
Your time and expertise is very much appreciated.
Also, please let me know if there's a more appropriate place to post this.
Thanks!
Digital photography & design software forum: Adobe Premiere freezes my computer
by: becomethesignal October 25, 2012 8:28 PM PDT
0 people like this thread
Staff pick
Total posts: 4 (Showing page 1 of 1)
Ouch.
by R. Proffitt 
- 10/26/12 9:59 AM
In Reply to: Adobe Premiere freezes my computer by becomethesignal
While that looks like a great machine, I fear it may be "one of a kind" or built by you. I fear support may non-existent but keep in mind that the software in question does run fine on off the shelf Windows computers today so it must be something in this very fine hand crafted PC.
I'd ask the craftsperson that built this PC to see what they think it could be.
My thought is it's another odd issue with the PC such as the same old SSD issues. I won't duplicate that here but it's not funny as we ripped a few SSDs out to get the machines working at the office.
Bob
Fixed
by becomethesignal - 10/26/12 12:13 PM
In Reply to: Ouch. by R. Proffitt
Thanks for the reply.
It was not a fun process, but I finally got this issue fixed.
I actually built the computer myself. I'm a tech... so I guess I should have figured this out sooner, but I updated the BIOS and the issue was resolved. I guess there was a known issue with SATA III on motherboards working with SSD that are SATA III.
Good to read.
by R. Proffitt - 10/26/12 12:19 PM
In Reply to: Fixed by becomethesignal
Sadly I can't guess it was this or that but see I was close. That is, the industry flubbed SSD in my book as I have found some machines that will never work on SSD (or at least until some update or better SSD comes along.)
The entire idea of SSD was that you could use that instead of plain old HDD (POHDD?) but as you and I have discovered, it's not always the case.
Bob
Total posts: 4 (Showing page 1 of 1)
Forum Icon Legend
Unread
Read
Locked thread
-
-
-
-
-
-
Moderator
CNET Staff
Samsung Staff
Norton Authorized Support Team
AVG Staff
avast! Staff
Webroot Support Team
Acer Customer Experience Team
Windows Outreach TeamDISH staff
Dell Staff
Intel Staff
Question
Resolved question
General discussion
Tip
Alert or warning
Praise
Rant
You are e-mailing the following post: Post Subject
You are reporting the following post: Post Subject
You are posting a reply to: Post Subject
You are requesting a clarification of the question: Post Subject
You are posting an answer to the question: Post Subject
Click here to be notified via e-mail when someone submits an answer.
Would you like to resolve this question? close
