Ad: Apple Accessories, now at Staples
ie8 fix

Forum feedback forum: UX32A-DB51: Wrong product included in list of vendors

by: creative8 November 28, 2012 9:50 AM PST

Like this

0 people like this thread

Staff pick

UX32A-DB51: Wrong product included in list of vendors

by creative8 - 11/28/12 9:50 AM

There seems to be no way to contact CNET about mistakes on their website -- I had to guess that someone from CNET might read this forum. In any event...

The CNET listing for Asus laptop model UX32A-DB51 shows "Sears" as a vendor of this item, and says that Sears has the lowest price currently available. But the Sears website lists a completely different model than the above. The problem here is that this prevents me from setting a price alert on the UX32A since my price target is already higher than the (incorrectly low) lowest price available.

CNET should fix this particular issue, and also provide a clearer way to provide feedback to CNET staff about problems like this.


Reply
Report offensive post
Email to friend

Thanks I will forward this to the appropriate team...

by Lee Koo (ADMIN) ModeratorCNET staff - 11/28/12 10:43 AM

In Reply to: UX32A-DB51: Wrong product included in list of vendors by creative8

I will also foward your feedback on clearer way to report issues like these. For now you can always go our Help Center to report issues like these. The link can be found at the bottom of any CNET page under the "More" subheading.

Thanks again for your feedback and for reporting the issue.

-Lee


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend

"Report a Problem"

by creative8 - 11/28/12 12:02 PM

In Reply to: Thanks I will forward this to the appropriate team... by Lee Koo (ADMIN) Moderator CNET staff

Thanks for your reply. A link called "Report a Problem" is what people look for. Or "Contact Us". Not having links like these on the same menu level as other links gives the impression that the web-owner really doesn't want to hear from users. I know you want users to use online "Help" rather than take up a customer rep's time, but sometimes we're trying to help you as well as ourselves. Good luck to you.


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Thanks...

by Lee Koo (ADMIN) ModeratorCNET staff - 11/28/12 4:35 PM

In Reply to: "Report a Problem" by creative8

I will definitely suggest this to our team. I agree that labeling the link "Contact us" or "Report a problem" is much more clearer than Help Center. I will bring your suggestion to the team.

Thanks again and sorry for the troubles.

BTW we have removed in Sears link.

Cheers!
-Lee


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close