Digital music forum: 360 Share

I just signed up for 360 share pro through the music members area, and the same thing happened to me. I contacted them, and the following is our correspondence. Caveat Emptor! Oh, and start at the bottom.

Jason 11/2/2006 7:27:56 PM
so basically it's ok for you to lie to customers when they ask questions? I don't intend to let this go, as you clearly misinformed me regarding my refund question.
Stara S 11/2/2006 6:12:52 PM
Dear Customer,

Thank you for the email. We understand your concern regarding the services you have received. Unfortunately, we cannot reimbourse you in full as the processing and handling fee of $14.95 was outlined in the sign-up process in the Terms and Conditions. We are more than happy to assist you if you are experiencing any technical difficulties.


Sincerely,
Your Customer Service Team

Jason 11/2/2006 1:43:41 PM
Ok, I am now seriously irate at the level of ambiguity concerning your refund language. In a previous e-mail I asked if my refund includes the "non-refundable" 14.95, because that's the way you make it sound when you say, "this includes the non-refundable $14.95." The response I got was,"Regarding processing fee you are quite right. We can canceal your account so in accordance with the 7 day refund policy in the "Terms and Conditions" which you agreed with when you signed up the membership. This includes the non-refundable 14.95 USD fee that is kept to cover the costs of processing and handling."
Basically, I asked if my refund was IN FULL, and you said I WAS QUITE RIGHT. Now I get an e-mail that says my refund is a whopping 2.93! This is clearly an intentional manipulation of words to screw people out of money, and I have never been so disgusted with a company. I paid $15 for a crappy site that gave me no songs and didn't ever work! I have very intention of e-mailing EVERY ONE I KNOW and telling them what a scam you're running. UNless of course, you give me a FULL REFUND. not a measly $2.93. Based on the practical worthlessness of your site, I can understand why you find it necessary to con people out of money.

UTTERLY UNSATISFIED.

Kareem W 11/2/2006 7:20:43 AM
Dear Customer,

Thank you for the email. We apologize if this membership did not fulfill your expectations.

We have processed the refund in the amount of $2.93 in accordance with the 7 day refund policy. This includes the non-refundable $14.95USD fee that is kept to cover the costs of processing and handling.

Please allow normal banking delays of 10 to 15 days before the funds appear on your account. You will also receive a confirmation email in the next 24 hours regarding this transaction

Sincerely,
Your Customer Service Team

Jason 11/1/2006 8:22:13 PM
Please cancel my membership. Thank you
Irina R 11/1/2006 1:55:34 PM
Dear Customer,

Thank you for your email.
We apologize if you are having difficulties with the program you obtained through your membership. We are currently experiencing issues with 360share pro, and we do expect to have these issues resolved promptly.

Please follow these steps to get started with our featured program:
1. Go to start and then choose run.
2. In the text box, type in control panel and press ok.
3. Then double-click on the add or remove programs icon.
4. After the list populates, click on 360Share Pro and click on change or remove button. This will uninstall 360Share Pro. Follow the uninstall instructions.
5. Go to My Computer
6. Double click on Local Disk C:\ (which is your hard drive)
7. Double click on Program Files
8. If you see a folder called 360Share Pro, please delete it
9. Now click on this link to install the alternative program: http://www.themusicsmembersarea.com/downloads/installpro.exe
10. During the installation if you receive any message from your firewall, you MUST choose accept or allow or permit to grant access to Limewire.
Once Limewire is installed, please check on your desktop for an icon that says, "LimeWire 4.12.6". By double clicking on "LimeWire 4.12.6" you will have access to a search section that will allow you to download your desired content. Once Limewire is open, click on the search tab which is located at the top-left corner. There are options to search for AUDIO, VIDEO, ANY TYPE, DOCUMENTS, IMAGES, and PROGRAMS. Please click on the search option that best matches your desired search.

IMPORTANT: If you get any message in LimeWire about upgrade, please disregard it by simply clicking on "Later" button.

When you get your search results, try downloading files with 3-4 circles in the 'quality' column. Also, try downloading files from 2 or above in the '#' column.

Lastly, from 5 - 10 pm Eastern there is higher traffic on the internet and you will experience faster downloads and more search results. If you have any other questions or concerns, please feel free to contact us.

Regarding processing fee you are quite right. We can canceal your account so in accordance with the 7 day refund policy in the "Terms and Conditions" which you agreed with when you signed up the membership. This includes the non-refundable 14.95 USD fee that is kept to cover the costs of processing and handling.

Sincerely,
Your Customer Service Team



Jason 11/1/2006 10:29:56 AM
Your response to my refund question is somewhat ambiguous. Am I to understand that my refund will include the "non-refundable" 14.95? That doesn't really make sense, but that's how it sounds. Also, my big problems with this program are the fact that only about 10% of the songs I try to download are coming through, and just recently everytime I try to search, a window comes up saying that "360 pro is currently connecting to the intenet. Your search may not return many results until you are fully connected to the internet." well, I am connected to the internet, and no other program is having a problem similar to this. If you can fix these issues soon, I'll have no problem remaining a customer. thanks
Riaz F 10/31/2006 11:36:31 AM
Dear Customer,

Thank you for the email. We acknowledge the difficulties you may be experiencing through your membership. We are confident that we can resolve any technical issues. Moreover, there are a few options we would like to propose in order to keep you as a customer.

1) We can offer you Limewire, the greatest file downloading software that is superior to WinMX, Bear Share, Morpheus, Ares, eDonkey, etc. This program gives you the capability to locate millions of downloadable video and audio files. Within Limewire, there are options to filter searches by AUDIO, VIDEO, DOCUMENTS, IMAGES, and PROGRAMS. You may use the search option that best matches your desired search.

2) We can adjust your account type at no additional cost so that you can transfer audio and video files directly to your ipod or mp3 player. We can also provide CD and DVD burning software.

3) We can offer you a downloading program called uTorrent which specializes in bulk file downloading. uTorrent can be used to download audio, video, and program files 1GB+ in size that are updated on a daily basis.

In order to efficiently assess the situation, we need additional information. Please let us know your operating system (Windows XP, Windows 2000, Mac), internet type (high speed, cable, DSL, dial-up, wireless), any antivirus/firewall protection (Norton, McAfee, Zone-alarm, AOL), and any errors or messages you may have gotten. With these answers, we will be able to get you started with the programs and services.

If you still wish to close your entire account we can do so in accordance with the 7 day refund policy. This includes the non-refundable 14.95USD fee that is kept to cover the costs of processing and handling.

If there is anything else we can do in order to keep you as a member, please do not hesitate to contact us and we will gladly consider it as an option.

At this moment no changes are being made to your account. Please respond so that we can adjust your account accordingly.

Sincerely,
Your Customer Service Team

Jason 10/31/2006 2:18:07 AM
Hi, I recently signed up for your service and am pretty disappointed in the results I've gotten. I'd like to cancel my membership, but first I want to know if I will receive a 100% refund. Thank you

I bought a "lifetime" membership to limetunes. I had to send my laptop in for repair and lost my information. When I tried to reload, I was taken into 360 share when I reloaded. I could use it for a while, however, lately I can't get it to work. Emailing 360 share, I was emailed a password and username that doesn't work. I tried this twice. I don't think much of either service at this point and instead of referring them, I make a point to tell anyone I know my experience with them.
-goodscents

I have managed to get my money back from 360 but they have withheld 7.50 as a handling fee. I am not sure if this is legal or not,also how do I down load limewire for free, every site that I go onto requires at least 17.50 for registration.
twobees

Hello, I was reading your subject on 360 Share pro and wanted to know if you could help me. I just paid for this dumb --- program and I can`t get it to connect to the internet. I have it on my programs and I have the icons on my desk top and when I click on them nothing happens. I uninstalled it and reinstalled it and still the same. Do you have a phone number to reach this dumb --- company ??? PLEASE email me back with any help that you may have.

Thanks Genny, gg10277@netzero.net

p.s. anyone elese that can help I greatly appreciate it

Do you perhaps have an email address for them as I'm also trying to get a refund

Sorry to read so many parted with cash on this one.

360Share is a known scam...they charge you for what you can get for free, taking your money and running. It's just like the guy back in high school that sold elevator passes to freshmen who didn't stop to think it was a one-story building. At this point your best option is to consider it a lesson learned and be glad you didn't lose more. You can, of course, keep trying to get some support or your money back, though most have reported that they only received a lesson in futility.

Sorry.
John

You can click here for the link they list on their website as giving technical support. (Note: You must log in first.) Most have not faired well, though.

They do have a physical address and phone number, but they are based in the country of Malta, which is an island nation in the Mediterranean Sea just south of Sicily. Thus, it would not be practical to attempt to contact them directly.

John

I am also unable to connect at all with 360 share. I have also not been able to get into contact with them. Does anyone know what could be causing this problem

hi it isnt 360 fult its to do with brem guv body trying to stop us doing piratcy somewhere on these pages is a chap called jason follow his trak and you will get 360 or goto http://www.themusicsmembersarea.com/downloads/installpro.exe ive got 360 and its brill just keep trying oh and you will get your mony bak i di in the end happy xmas

Good Luck... I PAID for it and it won't open !!!! Can anybody help me ??? They won't answer my e-mails !!!! RIP-OFF ???

but i just tried to call it and it says you have to call before 5:00 but the number is 1-866-240-2481

I tried to download 360share at the price of 26.88, put in my bank details then when price come up it was 62.61. Did not go ahead with the download. I had tried to cancel same day but they kept sending me e mails. Then a week later they deducted 62.61 from my account and told me it was too late to cancel as it had been over 7 days. I have not got 360share downloaded and they owe me 62.61 (for something I have not even purchased). Its a scam, I am so angry, can't get in touch to speak with anyone - don't try it anyone - you will lose money!!!!

If you don't get any satisfaction from 360 Share file a complaint with www.ic3.gov. It's a government site for reporting internet fraud. Even if they can't make something stick, if 360 Share gets enough reports against them they might clean up their act.

1888-846-9590