by shaneblu - 7/13/07 1:02 PM
In Reply to: Do Not get DISH. by julieerlei
Ok, so I have been a happy Direct TV customer for about 6 years. So, in the interest of making sure we are still getting the best deal out there, my wife called Dish Networks up to check out their packages. Low and behold they have a lot better deal going on than Direct TV. So we switch, the techs come out and hook up the system. Everything works and they walk out.
Now, the very next day my son goes to watch cartoons in his room, wrong!!! it don't work, gives an error code tells you to call customer support. So I call, sit on hold for about 10 minutes, then do all the stuff the lady tells me to do (stand on one tow, close one eye, bla, bla bla) still don't work. She then says, oh well I will have to get a tech out to take a look, that will take 3 days. Ok, what ever just make it work. Sure enought guy shows up, LMB is bad, he replaces it, everything works, cool. Two days later, new error message on my sons TV, call support, same thing, hold for 10-15 minutes, person comes on, go through all the different menus, oop cant fix it, I will have to send a tech out....Bla, Bla, Bla. Guy comes out, changes the box out, same thing, scratches his head, changed the LMB out, everything works.....Hummmm
So I bought a 4 room system, had them hook up 3 rooms, didn't have a 4 TV told the guy don't worry about it, been in cabling for 10 years and will take care of it myself <--- Bad IDEA. So I happen accross a good deal on craigslist.com on a used 52 inch and buy it. Run the cable from the back of the living room reciever to the bedroom, hook everything up just like the instructions say. Take a wild guess, don't work.. Mind you I haven't had this system 2 weeks, so I call customer support, once again sit on hold, they finally answer, run me through 30 minutes of trouble shooting over the phone. End result = well "I am sorry sir, but I am going to have to get tech out there to take a look at it." I can swap the cables and make the bedroom work on the TV1 output, but not on the TV2, but the living room tv works when plugged into TV2....go figure, I don't know what it is, don't really care, it don't work which is all I care about.
So I get on the Internet and start looking up complaints and low an behold looks like I am not the only one out there. So reading gives me a heads up what I am about to face when I cancel my service after 2 weeks of service, wait, crappy service. Now, I read they are going to try and charge me a disconnect fee even though it's within the 30 days, sure enough that is what they are going to try to do. #1 Hello bank my card is lost, so I need to cancel it, I will be by there this weekend to get a new card (Dish you ain't taken $500 out my bank because the bank card number you got is no good anymore). Now it's safe to call them and tell them I don't want their service anymore, and they better not try to charge me for anything.
Fortunitly I left my direct tv dish on the house, so all I have to do is cable it back up , and I haven't canceled my service with them yet so Im gonna wire everthing back up, box up all the Dish Network just and send it back to them.
On a side note, my wife called them to confirm that the monthly was what the sales people quoted her on the phone (read some complaints about them charging more than what the sale people agreed to) sure enough it was a little over $20 more than what they told us on the phone.
In concusion, I am a Direct TV fan, couple of years ago I wanted to ad a tv to my system, they sent me the box, I ran the cable, didn't read any instructions, plugged my box in to the dish, TV into the box. Change the tv to channel 3 and everything works perfect. 6 years of service with them and not one complaint.