Home audio & video forum: Audio Return Channel Problem

by: vincesamoy August 23, 2011 9:29 AM PDT

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Audio Return Channel Problem

by vincesamoy - 8/23/11 9:29 AM

Hi,

Hopefully someone can help me cause Samsung themselves can't. I just bought a Home Theater System (Samsung HT-D550) and hooked it up to my Samsung LCD TV using a HDMI cable ver 4.1 which was required. Apparently, when I set the TV options to external speakers and enable the ARC feature on the home theater system, no sound is produced. It works fine with just the DVD/CD, but not with just the TV. I've already upgraded the firmware on my TV. Called Samsung support several times and even they couldn't figure out what the problem is. The manual doesn't show anything complicated. ARC will work with a HDMI cable connected to the TV. But it doesn't... so please give me something I can work on. Or else, I might need to return this thing and say it's broken. I do have an HD cable box tho. But I'm not sure if that's a problem or maybe it needs to be connected somewhere between the two devices. HELP!

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