Home audio & video forum: Service is unavailable due to network interference-Samsung

That the dongle is not as good a a laptop wifi so you want to be closer to the router and NEVER use open wifi or WEP.

More ideas in the CNET Networking Forum in the Samsung discussion there.
Bob

Let me tell you what I have discovered about this problem in my particular case. First of all I have a good working Internet connection and a wired connection to my Samsung TV and I can browse the Internet on the TV. However I cannot use Love Film because of this "Network Interference" problem. Having read much about this on the Internet It seems that there can be many causes and this single message is covering a multitide of sins.

By day I am a network engineer and I was able to run a WIrehark capure on my home network to capture what is going on when I get this problem. I am 100% certain that my home network is good and that the issue is with Samsung and or the TV.

This is what I have discovered about the problem when I try to use Love Film. It appears that the TV wants to talk to a Samsung website before accessing Love film and this is where things go wrong. All TCP connections start with a three way handhsake and in this case the Samsung website is resetting the connection basically telling my TV to "go away." and the I get the Network Interference message which I think is a general message that the TV puts out whenever there is ANY network issue.

I was able to use Love Film prevoiusly and I think the problem may be due to a firmware upgrade on my TV and I did notice when this problem started that the icons on my (not so) Smart Hub were different.

Talking to Samsung Technical support in the UK was a joke. The first thing I was told was that I had to "check my encryption." When I enquired what encryption that might be the answer was my wireless connection. I had already explained that I had a wired connection and that I had some useful diagnostic information but I might as well not have bothered. Apparently I have to wait for a site visit and let the technician come to his own conclusions. I hope he is up for a technical discusion.

Had I known before I bought my very expensive TV, what a disappointment the Smart Hub would turn out to be in general, I would not have spent all that money. In addition I am slightly disturbed by the fact that I cannot use my TV without Samsung overseeing what I am doing - ie the visit to the Samsung website.