Home audio & video forum: The Defective Mitsubishi DLP TV Owners Thread

Called Mitsubishi hit 8 on the vru and they ordered part and are going to send tech for the $200 fee. I was prepared to spend a lot more so I can't complain.

They used this part too and are getting posts like this as well.

There are plenty of posts about changing the DMD, the documented life span and more. Just email me if you need a copy of the Ti PDF.
Bob

Any progress from Mitsubishi on getting you lined up with a new chip?
Did you make this apparently successful contact with Mits by phone or email?
The lamp has nothing to do with the spots.
I'd like to know WHERE the spots first appeared on your and everyone else's screen. Mine first appeared in the center of the left half of the screen. They multiplied around that same area.
I hope your agreement with Mitsubishi turns out the way you described it.

My 65" DLP TV is about 4 years, it's been pretty reliable, had to replace the lamp once. Now I feel bad for yelling at my 11 year old, as I thought his Xbox caused the dots. Hopefully I can get it fixed for $200.

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Hello all!

The white spots started this week on my 4+ yr old Mitsubishi tv. No problems whatsoever before. On the line right now with CS. They are giving the $200 labor and part is free story. Trying to negotiate that down with no luck so far. Getting the part number to see if I can buy the part somewhere else cheaper.

Okay, they can't find a service rep to do the work and are turning it over to Warranty Dept to handle. Still the $200 cost. They gave me the part number for the DLP chip (their number) 276P595010 but not the TI part number. Anyone have a cross reference to the part cheaper? Mitsubishi refuses to ship me the part.

How is everyone else doing in their quest?

Thanks for the reference to that link.. I have a WD-60C8.. no problem at all for the last 3 years.. lamp is original (I use the set primarily on weekends) but developed 1 white dot just yesterday. I checked the site and appears as DLP chip is out of stock and another chip will work. How true is this?? I plan on waiting until more dots appear( hopefully not !!) and will replace lamp at same time as the chip by myself.. I am very content with my Mitsubishi. Again, thanks for the assistance offered here.

I called Mitsubishi. I explained that I was experiencing the "white dots". Started with 5 or 6, now the entire screen is filled (over a 2 month time frame). The Customer Service Rep took down all of my contact info and "seemed" to be NOT aware of the problem. She then jumped right in and said they could authorize a repair; (apparently her recall of the problem went away quickly). Mitsubishi would provide a $265 part, however, I would be responsible for the $200 service call, AND ALL OTHER FEES the Service Technician found. I'd have to be an idiot to go for an offer like that. I explained that I had done my reseach, know this problem had existed for a LONG time, and told her I'd wait for the Class Action Suit. Mitsubishi is a rip-off; they know it; they are trying to dodge their responsibilities. I didn't bite.

Does anyone know how to order a new color where -- I have searched the internet for 2 days and can't find a vendor that sells them -- lots of lamps, but no color wheel.

thanks

I own a WD-65734 after the original bulb chugged through almost 4 years (first 3 years, the tv had very light use) without burning out, However after 4 bulb changes in the last 6 months has been a little disheartening. After the most recent bulb change, I noticed 1 tiny little white spot showed up on the screen. After a quick google search, I found this thread and I am now fearing the worst. Has there been any advancement on the Class Action suit? or is Mitsubishi actually trying to help it's owners. This tv is only 5 years old!

http://www.shopjimmy.com/blog/2012/07/18/dlp-tv-repair-the-dreaded-whiteblack-dots/

The part is under 200 bucks which would be hard to find a big TV for that much today.
Bob

I think with all of the complaints to Mits, they have heard them and seem to be doing the right thing. My screen got to 8 dots before I called. I explained the situation and the rep basically explained that it is a known issue and although my set is out of warranty they would replace the chip for the standard $200. I called Wednesday, the tech came out Friday. I mean, all the new technology is just not meant to last like the good ol' CRTs. Would I like to get more than 5 years out of a set? Of course...but speaking from my own experience I am satisfied with the outcome. Side note; The tech said that they have replaced many of these in both Mits and Samsung DLPs. He said Sam isn't doing jack for their customers. Also that he has had few call backs once the new chip is installed. Both good to know but only time will tell if the chip holds up.

I have had my 65" Mitsubishi Model WD 65833 since 2008. A white spot and a few black spots have just developed on the upper left side of the screen. The service agreement with Best Buy just expired so I will have to pay out-of-pocket to have the DMD chip replaced. A service call, labor, and replacement chip with Best Buy may average up to $400. Best Buy is not a registered service center with Mitsubishi, something I just found out. I called the Mitsubishi customer service number 1-800-332-2119. Arrangements have been made for a technician from Schneider TV and Audio to provide the service. However, I had to preapprove that I will pay $200.00 plus tax to Schneider after the service has been performed. The Mitsubishi chip will be shipped to Schneider, who will then contact me to make arrangements to replace it in the TV.

The Best Buy technician stated that after their technician arrived a total assessment would be taken to find out if the DLP chip is the actual problem. He could not be sure what the call would cost totally and may be up to $400.00. The service call/labor definitely was $150.00. The chip and any other parts would be an additional expense.

Anybody know if there is a replacement DMD chip that is NOT OEM? I have the WD-57831 DLP and have posted here several times with the rest of you guys who have fought Mitsubishi. I'm going to replace the chip myself but I won't put in a replacement from the same batch of faulty chips they were using in our sets. Mits just told me that the new chips are "perfected" - yes, they said "perfected" - but how do we know we are buying one of the newer, 'perfect' ones? I'm guessing at least a couple of you guys have replaced chips. Where did you buy the new chip and how has that repair worked out so far? Are the "stars" still out on your displays? cnet4me