Home audio & video forum: Help with connection to Netflix using an LG BD550

The Cnet Samsung forum has many such reports. It's not just Samsung but most makes that can have this issue. Seems all this is not ready for the market.
Bob

Ok, so, I cannot update firmware or use youtube/netflix, etc (BD550).

I got the BD550 to be able to watch Netflix movies on TV, however, the Youtube and Picassa features are nice too.

Anyway, simply put I cannot use Netflix. First issue is I'm not getting the activation code I need to activate my player to stream movies. I called Netflix first and gave them the only number I get from:

Network/Netflix/Netflix ESN/LGE-BD561-00088156 (<=this is the number) [OK]

Netflix said that number was too long. That the number should be like 5 or 6 digits long. Called LG. Explained the issue. Did several things, among them, deactivating Netflix and activating it again. Nothing. Spent an hour with them. While troubleshooting, the call center guy realized that I had the wrong firmware update. Tried updating it via Bluray player and nothing. Yes, I am connected to the Internet (hard wired), but it's not updating. I get the message:

Cannot find an update. Retry after checking the network condition. If it is impossible even after that, call the Service Center.

The guy took me to the LG website to download the update. (I have a mac, the LG guy seems to think this is an issue.) I downloaded the update. Put it in my USB flash drive as a zip file as I was instructed. He told me to download the first update of the three that were on the site. Ok, I did, put it in the flash drive, plugged the drive to the bluray and nothing. It doesn't show. Nothing that is not a picture file or a movie file will show. Then I burned it to a CD, nothing. It ejects it.

Anyway, I don't know what to do. The LG guy took my address and said he would send me a CD with the upgrade, but I don't want to wait.

I spent an hour with the LG service center and they were no help. Can someone please help me? I'm not a very technical guy, but I'm usually able to solve these kinds of issues. Please, please, help me.

Thank you.

Thanks, ahtoi. Yes, I tried that, with one, two, and even three zeros (and the whole number) preceding the 88156 and nothing. I don't know what else to do.

Yes, Pedro, thank you. I already posted there.
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Crickets.

Ahtoi, I see what you're saying, but, if anything, it's LG's loss. It is on their end that I cannot get the code to enter on the Netflix site to activate my streaming account. Netflix needs to know what equipment (there are several) I'm using to stream their movies. LG claims that I cannot get the code from them, from a person, an LG representative. They say I can only get it from "the machine" itself. They say they cannot give it to me. I'm only going to wait a few more days and then return the item and move on to something else.

You are looking in the wrong place for your Netflix Code. You need to be under the net cast menu seen here. You'll get a 5 alpha-numeric code under the netfix setup.
http://www.blu-raydefinition.com/hardware/lg-bd570-wifi-network-blu-ray-disc-player.html/attachment/lgbd570-netcast

which plan do you have..1 disc, 2 discs, or 3 discs? If it's one disc, then only one device can be connected.

1 disc plan, one device can be use only. 2 discs, 2 devices, and so on. I would definitely complain to Netflix in your case, if you can't access their system with more than 1 device.

What I mean by devices is it could be BD player, Game console, a media player, computer, etc. So with a 4 discs plan, you could be streaming 4 different video to 4 different rooms at the same time (providing your broadband can handle that many). This has nothing to do with the number of discs you checked out already.

the internet (or the router not talking to player maybe). Where is the break..I have no idea. Good luck on the new one. Hope that's what it is.

I have a BD 550.

Blu-ray is not connected to the computer.

Ethernet (hardwired).

With an HDMI cable.

I've done what you suggest and it doesn't work.

The test I run via my player. I know the computer connection works because I'm writing to you on it.

When I go to the Netflix site (I already am a Netflix member; I have been for many years), it asks me for the activation number I cannot get via the player.

I don't know what else to do.

Good friend I tell you that I had the same problem and investigate and try to do everything, the problem is that LG in its discrimancion, blocks the activation of this product in Latin America, even though we already have NETFLIX.
If this were a serious company cared about its users sacaria an upgrade to fix this problem but nothing. The only solution is to buy another who does have access to netflix or keep watching the cable, as for LG, it is important Latin American market issues according to one of its traders

I'm very sorry, but I don't have the information in hand as of right now, but I was also having this same issue with the BD 550. I had gotten it as a gift, and was unable to access the internet for the updates, or for any of the NetCast programs. After my third time calling in to customer support, I decided to ask them where the nearest service and repair center was, so that I could take my computer in for repair. The lady then advised me to input a primary DNS, and a secondary DNS. Once those numbers were entered, and my connection was tested, everything worked like a charm.

I had heard everything from activating the account, to "comcast blocks the netflix ports." It was this that finally worked for me. Call in and ask for a primary, and secondary DNS.

Awsome, the DNS trick worked great, thx a bunch... it really did not work until I overwrote the DNS and then voila