Couldn't find anything...
Ok, so, I cannot update firmware or use youtube/netflix, etc (BD550).
I got the BD550 to be able to watch Netflix movies on TV, however, the Youtube and Picassa features are nice too.
Anyway, simply put I cannot use Netflix. First issue is I'm not getting the activation code I need to activate my player to stream movies. I called Netflix first and gave them the only number I get from:
Network/Netflix/Netflix ESN/LGE-BD561-00088156 (<=this is the number) [OK]
Netflix said that number was too long. That the number should be like 5 or 6 digits long. Called LG. Explained the issue. Did several things, among them, deactivating Netflix and activating it again. Nothing. Spent an hour with them. While troubleshooting, the call center guy realized that I had the wrong firmware update. Tried updating it via Bluray player and nothing. Yes, I am connected to the Internet (hard wired), but it's not updating. I get the message:
Cannot find an update. Retry after checking the network condition. If it is impossible even after that, call the Service Center.
The guy took me to the LG website to download the update. (I have a mac, the LG guy seems to think this is an issue.) I downloaded the update. Put it in my USB flash drive as a zip file as I was instructed. He told me to download the first update of the three that were on the site. Ok, I did, put it in the flash drive, plugged the drive to the bluray and nothing. It doesn't show. Nothing that is not a picture file or a movie file will show. Then I burned it to a CD, nothing. It ejects it.
Anyway, I don't know what to do. The LG guy took my address and said he would send me a CD with the upgrade, but I don't want to wait.
I spent an hour with the LG service center and they were no help. Can someone please help me? I'm not a very technical guy, but I'm usually able to solve these kinds of issues. Please, please, help me.
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