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by: embejay January 8, 2009 2:58 PM PST

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Problems with Scientific Atlanta 8300 DVR and DVR expander

by embejay - 1/8/09 2:58 PM

I have had a Scientifc Atlanta 8300 DVR for about a year and a half, and from the beginning the sound would periodically drop out, the picture would freeze or some channels would fail to come in. When I contacted Time Warner Cable, they told me to reboot the machine. That worked fine and so periodically I had been rebooting it. Four weeks ago I got a Western Digital DVR Expander. Everything was fine at first. However, when I needed to reboot the DVR, I lost one months worth of recordings. Nothing was disconnected to do this. ( I know you will lose recordings if the machine is disconnected)
When I contacted Western Digital, they told me it sounded like an interface problem and I needed to contact Scientific Atlanta. Scientific Atlanta told me to contact my cable company. The cable company told me, as if reading from a script, the only thing they could do would be to exchange the box.

I could get a new box and expect to in the future but now I would like to not lose the 50 hrs of movies and programs now on the machine. Any suggestions?

I need to reboot as I'm having a big problem with the picture freezing.

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