Time-Warner, NYC very $$$$, and still not problem free
We are contemplating switching to satellite, but have concerns as our southern view is somewhat obstructed. While family 2 doors away has dish satellite (which they say hasn't been affected by the serious storms we get in our coastal location), they have an absolutely clear southern space.
Time-Warner (formerly Staten Island) Cable, is getting increasingly expensive and needs competition. No one responds to questions at their website, they forgot an appointment, then expected me to wait 2 weeks for the replacement appointment. They subcontract their service calls, so you might have someone good, then again *not*. Once, the cable went out in 3 houses at the bottom of our block. They told us we had to wait for 2 days for an appointment. Luckily they responded to 1 of the people right away, because she had their phone-cable-internet package. We shanghaied the serviceman. I still have problems with my picture freezing, partially de-pixillating at least a couple times/day, but its not worth the effort to get them to show up.
My friend also got their cable-internet-phone package. The installer allegedly hooked it up and left. However, she had no internet. I spoke with a condescending geek (sorry, but he really was the worst of the stereotype), who said that the signal showed she had internet & suggested she reinstall her OS. I went through her computer and discovered she had no ethernet card! We bought an external ethernet usb adapter, and she was in business. Just what kind of shoddy service is that?
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