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by: Paul Criger July 26, 2007 10:24 AM PDT

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How long should a TV last?

by Paul Criger - 7/26/07 10:24 AM

Recently my Panasonic CT-32HX41E a.k.a. 32" Direct View (CRT) HDTV suddenly stopped working. I called Panasonic and they told me that since it was six years old and out of warranty (1 year parts & labor) I needed to take it to the nearest authorized service center (which they gave me address and phone number for).

The guy at the service center told me that it looked like the flyback transformer had a problem. He then told me that the CRT had flashed when he tried to power it up, which indicated a short. He said if the CRT was shorted it was not worth repairing.

Panasonic has requested a copy of the service documents. If it unrepairable, they will give me a discount on a new Panasonic LCD or Plasma set. Despite their good reviews on CNET, I'm not sure I'll buy another Panasonic.

This was the second time that the set had stopped working. The first was one week before the ($400) 4 year extended warranty expired. The tech replaced the flyback transformer and 4 or 5 IC chips.

This TV cost $1530 (plus $400 for the extended warranty) and only lasted six years! The Panasonic TV that it replaced was 15 years old and was never serviced once!

How long should a TV last? How long will an LCD or Plasma that you buy today last? Do they really "not make 'em like they used to"?

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