Home audio & video forum: Mitsubishi DLP Television WD-57831 Class Action Lawsuit

I too am interested in thes Class Action Lawsuit. I purchased a WD73733 in 9/07 for $3000, recently replaced the lamp for $350 now I'm seeing the white dots. Now it's over $700 for this repair. Please help. Thanks!

I have a WD7833 with the same issues. Will this CA include these? If so sign me up.

Please sign me up for the Class action suit

I am currently with-in the warranty and they wont help at all.

I purchased the wd-73c10
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jharrer1980@gmail.com
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Like everyone else it seems, I'm having to replace the bulb in my tv too. And after only 2 years. paid $2000 2 years ago and it's already broke, I'm all for a class action lawsuit.

Thought I researched this model well enough before taking the plunge back in March, but I might have been a bit naive to think that it only applied to the other Mitsubishi models from years back. Reviews on Dell were positive on the WD-65C10 and the price was too good to be true, well if it seems that way, it probably is and I found this out the hard way. Seven months to the day after the set was turned on, a 2-inch horizontal black stripe now splits the screen in half. Nice. Really nice.

Tried every single trick in the book from resetting to changing out the bulb. It still splits the screen in half. I have gone back to my 3 year old Sony LCD which is still working very well.

No more Mitsubishi's for me. Ever.

I own a WD52525 and have replaced the main chassie and now have a bad light engine after only running it for a few months. how do I get in on this?

We purchased our 65" tv and have replace the lamps 3 times. then the white spots started, just a few at first and then the whole screen is now mainly white. I had my son see if he could get to the bottom of it because no repair man in my town would touch it without a fortune. Well he found that a lot of people have the same problem and it is the DLP Chip, which wouldnt you know it cost over $300. I have tried to get Mitsubishi to fix it or even find a resonable cost to the fix, but they dont even acknowledge the problem. Now I have a 65" pile of junk in my house and can not even watch TV. I would like to know when there is a suit , these companies need to attempt to fix a problem I am sure they have known about

I really feel for you..I too have one of these sets. I bought mine when they were first introduced, and I had to buy a replacement bulb. The follwing is a post that I put in this forum in 10/2009:
My TV is the Mitsubishi WD-57731. I bought a replacement bulb off ebay ...this was the bulb only..not the housing. I got if from dlplamps.com and he gets it from nesselectronics.com. The instructions specificly states that:

You will need to modify your housing to maintain warranty coverage on your new lamp. Mitsubishi has had problems with lamp life on these because of the small filter design used. You will find a small screen filter on the bottom/back of the housing that needs to be completely removed. Press in on it with a small screwdriver to lossen a corner. With a needle nose pliers grasp the filter screen and pull it out. Discard it and leave the opening as it is.

I then had to take apart the housing. There are three tabs that hold the housing together. Using a 7mm nut driver and a phillips screwdriver I removed the bad bulb. Reversed the process and installed the new bulb. Be carefull not to touch the new bulb with bare hands by using the supplied plastic glove during assembly. I cleaned all part while I had them apart and also blew out the cavity that the housing sits in, inside the TV.

Another point that is very important to lamp life is in the setup menu under Energy Mode, DO NOT use the Fast Power On mode to turn on the TV. If you use this the TV stores up power in the caps to energize the bulb and ballast with a quick jolt when you turn on your set. This fast jolt WILL shorten bulb life and cause more lamp failures. Be patient and just use the Low Power setting. Yes, it will take about a minute for you to get a picture, but your bulb will last alot longer.
I am still on the second bulb, now 2 years and 2 months. I don't know if you are buying just the bulb or if your buying a bulb with the housing, but the filter screen should be removed. Hope this helps.
duangorob

I have done research and if you want to replace your own DLP chip you can find video's on U-Tube and here is a link to the only site that is fairly reasonable and yet &300 is high price to pay after the expense of the set itself.
http://www.tvlampsforless.com/Mitsubishi_Chips_IC_s/52.htm

I am willing to sign up any document to get Mitsubishi to feel our anger. This is a ripoff!

I have a receipt for $3500 and unbelievably can't get technical support.

Heres the list of issues in order

1. TV on = Good pic, fine while it wants to work.

2.At random times it randomly turns off or switches to blue screen then turns off followed by the never ending green blinking timer light.

3. Before the automatic turn off, the screen resolution gets jumpy and the Tv will not respond to the remote.

4. Very quiet ambient noise coming out of speakers when off. (hissing)

5. This turning off issue happens every time I try to watch it for the last 2-3 months. Somtimes i get 15 min and sometimes hrs but it always fails and shuts down before I shut it down.

6. I can only get the Timer light to stop blinking by unplugging and plugging in the television a random amount of times. This eventually lets me turn it back on briefly till going through the same sequence again. (Reset doesn't work)

I'm scared this thing is going to burn down my house, guess I have to buy another brand. Don't buy Mitsubishi if you are reading and whoever is controlling the suit let me know where to sign.

I would be happy to join the lawsuit. I started this post over a year ago. my tv was "fixed" over 6 times and finally they said there is nothing they can do with it. I was making payments for a black box that collected dust. No power at all to it. Thank God I purchased the extended warranty but that took a year of hard core screaming and fighting to get the TV replaced! I was out over $1500 when it was all said and done. I will never purchase anything ever from Mitts... there customer service was horriable. Please keep me posted if any class action law suite is made. I dont know how to go about it.

MItsubishi has agreed to settle a pending DLP TV class action for alleged defective lamps and TVs. The settlement information is posted on Mitsubishi's website (home page).

I am very interested in this suit as well, because I have a 60" at home and have had the bulb replaced and once that got replace the white spots are now covering the entire screen. I have talked with a repairman and he told me repairing is a waste of time, cause he has repair many with the same problem and they come back with that same problem a month later.

How did this suit settle with NO relief beyond bulb replacement for owners of Diamond Series DLPs?

From settlement:

"...Other than as provided above [bulb replacement], there will be no other reimbursement
for repair or replacement expenses made to Settlement Class members relating to
the V33 and V34 chassis televisions."

The V33 and V34 chassis include what were supposed to be Mitsubishi's top-of-line, Diamond Series DLPs, including the WD-57831, WD-65831, and WD-73831. I bought the WD-57831 when it came out and it's on its 3rd faulty light engine. Mitsubishi helped with the first replacement but has refused to help since then.

Why was this settlement accepted with such obvious short-shrifting of those of us who bought what were the most expensive DLPs? Yes, bulbs are a problem with all of Mitsubishi's DLP models BUT bulbs can be had nowadays for $99. The much bigger issue has been, and remains, the faulty light engines.

Why was Mitsubishi allowed to get away with such inequity across its model lines?
What is the rationale for accepting "settlement" terms and language that specifically omit consideration for the second most frequent (after bulbs) and most expensive defect, faulty light engines? A bad bulb does not cause the constellations of "white spots" on the screen. This is a light engine problem, not a bulb problem. Similarly, faulty light engine operation as also been cited as the cause of many bulb failures. So, how did Mitsubishi manage to avoid all consideration of this most costly and visible defect in their top-of-line Diamond Series?

Is anyone else confused about the way Diamond DLPs are treated in the settlement which, I believe, should not have been accepted.