Mitsubishi 65731 DLP HDTV 1080P TV
1) Bought the TV in Sep 06. I have replaced three (3) lamps and one (1) ballast since then. They went out within about ten weeks of service. The last time the tech (Andy from Universal Electronics) came out he retrieved a "Code 66" and replaced the Lamp and Ballast and said "The TV should be moved out of corner." I was also told to put a fan behind it, so I did. (I should not have to assist the cooling of your product, if it was designed and manufactured correctly, in the first place. NOT for the price I paid.)
2) NOW, My Owner's Guide for the TV states on page 13, under Guidelines for Setting Up and Using Your New Widescreen TV, step 2, it states, "Allow at least four inches of space on all sides of the TV to help prevent overheating". I have over a foot of clearance plus a 24 inch box fan blowing on it. Granted, I think the box fan has helped delay the overheating problem, but, I still believe there is a MAJOR problem with this TV.
3) The overheating and Lamp problems are still happening even though I have complied with all requirements for your TV. I am inclined to believe that there is an inherent defect of overheating in your television sets. I also feel that this is a known problem within your company. Every time I speak with one of your representatives, they mention overheating. hmmmm!.
4) Dec 07, it shut off again. Called Consumer Relations and talked to John. Told him the "Status" light looked ORANGE. He had me hit the reset button and the TV came on for a minute then got a message "YOUR TV will shut down, air flow may be blocked." John from Consumer Relations said it sounds like an air flow problem. (Please refer to paragraphs 2 and 3 above.) Andy came out and replaced the lamp, Again.
5) Feb 08, Received a letter from Mitsubishi Electronics stating Model WD65731 televisions have a defective "Thermal Senor" causing a false overheating signal and will shut down the TV. They would have a repair company call me to set an appointment for its replacement. Universal Electronics replaced the sensor. Working Again.
6) 26 Aug 08, TV shut off AGAIN and I have a RED light on, indicating the lamp is bad. Again. (Overheating problem seams to be fixed but, still having lamp issues.) Talked with Mitsubishi Customer Relations and they will send a new lamp.
7) Feb 09, Lamp failed again. After argueing with costumer service, anew lamp was sent. (No cost to me).
8) Dec 09, Lamp failed again. Had to buy this one.
9) Sep 10, Lamp failed again. Bought thru Amazon.
10) 1 Dec 10, Lamp failed again. New one in the mail. Within 90 day warranty. ( Thank God.)
So, after spending almost $4000 on this TV, stand, and extended warranty, I am VERY dissatisfied with this product. A particular part (lamp) should not fail every few months (especially at $249.00 a piece.) I do believe my complaint is valid and covered by "The Lemon Law" and I am pursuing action against your company if you do not rectify this problem to my satisfaction. And the only satisfaction I will accept is a FULL refund and this TV, OUT OF MY HOUSE!!
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