Home audio & video forum: Mitsubishi DLP Television WD-57831 Class Action Lawsuit

I know there's one group doing this in California which only applies to CA residents. I'm from NJ and would be happy to organize a group on the east coast to initiate a class action lawsuit. Mistubishi must be held accountable for their poor workmanship and poor customer service. There are likely thousands of buyers of Mitsubishi TV's that have had to take a substantial loss on their purchase.

If this were brakes on a car, it would be national news by now.

If there are any lawyers out there with a specialty in class action lawsuits, please post. For those burned by Mitsubishi, let's use the power of the net to organize and fight back.

This is what I plan to do, and I just learned that Nikon is a mitsu brand. Guess that camera I was planning on buying will be Sony, Canon, or maybe Olmpus. NOT Nikon!

Mitsubishi needs to hear from everyone with problems with these sets. They are denying that anything is wrong! I have been going back and forth with them and they need to hear from more people having problems. Email them at: mdeaservice@mdea.com Let them know that they have been lying to their customers, and that there is a lot of talk about it on various forums.
Also, consider joining the facebook page "I have a defective Mitsubishi tv" and post your experiences with the tv and their customer service. You can also put comments on Mitsubishi's OWN facebook page about how bad they are doing. (Mitsubishi TV)
They actually told me that it would be a waste of their time to check out these complaints! Enough people will change that tune!
Here is a link to just ONE site with 33 pages of complaints: http://www.consumeraffairs.com/home_...itsubishi.html

The facebook page is getting their attention at least a little bit. I'm also posting on their OWN facebook page! (Mitsubishi TV)

I have a new phone # for all of you to call to complain, and demand they give us replacement tv's. 1-800-332-2119 and when the menu voice starts, press 8. That will get you to their Corporate center! Complain long, loud, and often! and keep sending those emails! Pass this on to everyone you know.

And join the defective Mitsubishi facebook page, it's working!

send me the info I will be in on this also

I would gladly sign papers. TV will not come on and I am only on my second lamp

I am very interested. I have contacted many different agencies to try and get my money refunded for a "bum" Mitsubishi Rear Projection TV. Consumer Affairs is going to try their best but it does not look hopeful. My next step is the same as yours a Class Action lawsuit. But if you are willing to start it, I am willing to sign on. Thanks, Bonnie

I'm in process of purchasing another lamp for my brother in laws Mitsubishi. This is the 4th time this has happened. He's already spent over $500 on these lamps already. I can't believe he paid over $5000 for this TV and this has happened to him so many times. I'm down for this lawsuit, if anyone can figure something out please let me know.

Have you had any other replys to this post. I too have a tv that cost a fortune sitting in the living room not working. After repeated lamps, now the tv repair man is saying it the color wheel or color wheel assembly...about$700.00 to fix. I bought a new tv at best buy for 399.00 + a 5 yr warrenty. Im in on a suit, this has to be nation wide. Lets make them stand behind their product.

I've had my 52" for 4 years. Had to replace the lamp 4 times. I will never buy another mitsubishi.

i have a 60' dlp and have noticed a lot of people who say it is not a 1080p tv, my 61' samsung went bad and my extended warranty replaced my more expensive tv with this mitsubishi,i want in on the lawsuit if this is true about this dlp because i know i paid more for my samsung and it definetly had a better picture!! oh by the way it is 8 months old and in the shop now for what the repairman is saying is a bad light engine !!!

1) Bought the TV in Sep 06. I have replaced three (3) lamps and one (1) ballast since then. They went out within about ten weeks of service. The last time the tech (Andy from Universal Electronics) came out he retrieved a "Code 66" and replaced the Lamp and Ballast and said "The TV should be moved out of corner." I was also told to put a fan behind it, so I did. (I should not have to assist the cooling of your product, if it was designed and manufactured correctly, in the first place. NOT for the price I paid.)

2) NOW, My Owner's Guide for the TV states on page 13, under Guidelines for Setting Up and Using Your New Widescreen TV, step 2, it states, "Allow at least four inches of space on all sides of the TV to help prevent overheating". I have over a foot of clearance plus a 24 inch box fan blowing on it. Granted, I think the box fan has helped delay the overheating problem, but, I still believe there is a MAJOR problem with this TV.

3) The overheating and Lamp problems are still happening even though I have complied with all requirements for your TV. I am inclined to believe that there is an inherent defect of overheating in your television sets. I also feel that this is a known problem within your company. Every time I speak with one of your representatives, they mention overheating. hmmmm!.

4) Dec 07, it shut off again. Called Consumer Relations and talked to John. Told him the "Status" light looked ORANGE. He had me hit the reset button and the TV came on for a minute then got a message "YOUR TV will shut down, air flow may be blocked." John from Consumer Relations said it sounds like an air flow problem. (Please refer to paragraphs 2 and 3 above.) Andy came out and replaced the lamp, Again.

5) Feb 08, Received a letter from Mitsubishi Electronics stating Model WD65731 televisions have a defective "Thermal Senor" causing a false overheating signal and will shut down the TV. They would have a repair company call me to set an appointment for its replacement. Universal Electronics replaced the sensor. Working Again.

6) 26 Aug 08, TV shut off AGAIN and I have a RED light on, indicating the lamp is bad. Again. (Overheating problem seams to be fixed but, still having lamp issues.) Talked with Mitsubishi Customer Relations and they will send a new lamp.

7) Feb 09, Lamp failed again. After argueing with costumer service, anew lamp was sent. (No cost to me).

8) Dec 09, Lamp failed again. Had to buy this one.

9) Sep 10, Lamp failed again. Bought thru Amazon.

10) 1 Dec 10, Lamp failed again. New one in the mail. Within 90 day warranty. ( Thank God.)

So, after spending almost $4000 on this TV, stand, and extended warranty, I am VERY dissatisfied with this product. A particular part (lamp) should not fail every few months (especially at $249.00 a piece.) I do believe my complaint is valid and covered by "The Lemon Law" and I am pursuing action against your company if you do not rectify this problem to my satisfaction. And the only satisfaction I will accept is a FULL refund and this TV, OUT OF MY HOUSE!!

We all have the same horrible situation. Thanks

We are still paying on ours through our Conn's account, & YES we would be glad to be apart of this lawsuit. Right now our tv is still acting up, it chooses when to finally come on. we We have replaced bulb after bulb , & the Ballast too.So Yes please if this is really gonna happen my husband & I would love to be on this too.