BE WARNED-WORST CUSTOMER SERVICE EVER!!
by kellyn823 - 8/5/11 1:35 PM
In Reply to: Do Your Research by nikkic801
I had DirecTV for 12 years, and we just moved to an apartment complex that doesn't allow satellite dishes, so we were left to choose between AT&T Uverse, or Comcast. After a lot of research, we decided to go with AT&T Uverse. I called the sales agent to sign up over a week before we were scheduled to move in, and she promised everything would be ready to go on move in day. It was not. We still did not have service a week and a half after we moved in, almost 3 weeks after sign up. So we called AT&T corporate, they stated that we were not even scheduled for installation. They set it up, and the soonest date was 3 more weeks later! I had explained that my husband had a heart attack and needed to work from home. His income was our only income, and he now has had no internet/phone for over a month! Their response shocked me, they stated that we could always cancel and go with Comcast. We should have, but didn't. We waited, only to rearrange our schedules AGAIN for the new install date only to be stood up with no call. I called asked for a manager, and waited on hold for over 45 min only to be told the manager refuses to speak with me. First time in my LIFE a manager has REFUSED to even talk to me!!! Rep said manager stated she couldn't do anything to help me, and then rep transferred me to a tech support who I waited another 45 min for. He answers, I explain situation, and he states sarcastically " Well now that Ive been sitting here on the phone for like 10 whole minutes just listening to you, I think I know the whole story already". I had been on MY cell using MY min. cause God knows I had no home phone, for 2 hours, and he complains for 10 min! Unbelievable! He tells me it's a wire problem and it will be 3 more weeks until install date, and I can cancel if I don't want to wait. We really didn't want to wait, especially after that horrible customer service, but Comcast was more money,less product.So we waited, and install date comes AGAIN, and once again, we are no showed. Called to speak with manager - DENIED AGAIN! They stated no install date was in the system at all this time, so I cancelled. I called Comcast, until I can get my beloved DirecTV back. AT&T has the WORST CUSTOMER SERVICE EVER!!!! If they treat their NEW customers this way, I can only imagine how bad it will get later on. I think they got too big too fast. What a dissappointment!
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