Westinghouse LTV-27w2 Power Supply Woes
by hb58 - 3/20/07 1:58 PM
In February of 2006 I bought this 27" LCD tv at a really good price. Being the consummate cheapskate, I figured the included 12-month manufacturer's warranty would be good enough and didn't opt for an extended warranty. This has proven to be my undoing.
A couple of weeks ago the tv started behaving erratically. It would sometimes recognize remote control commands and other times lockup so completely that even the manual panel controls would have no effect. The only way to regain control was to completely power down the tv (i.e. remove the AC cord from the wall socket) for a period of time. This lasted for a week and the tv is now completely dead. Apparently due to a power supply module failure.
I tried contacting Westinghouse about the problem via their on-line web site and discovered I shouldn't have even bothered! Not only does Westinghouse not auto respond, but according to their own reps they're hopelessly backlogged. The good news is that I was able to immediately connect with a rep via their customer service landline. Imagine that!
Speaking to a very polite rep I was informed that because my LCD TV was just out of warranty (by about two weeks I might add) he could do nothing for me. Having purchased the set from Best Buy he suggested I return the set and have the local "Geek Squad" repair it. He said to make sure I returned the set to the "Geek Squad" personnel and not the store repair shop as they are two completely different entities and that Westinghouse has some sort of repair agreement with the "Geek Squad" franchise.
I have no experience with the "Geek Squad" but I have had dealings with third party tv repair shops. At best it's consumer beware and hold on to your wallet. What's so disheartening about this whole thing is that one would expect an LCD set to last at least a few years before going belly up.
So, my sage advice is if you're considering getting a rather expensive piece of hardware give some serious thought to buying an extended warranty.