DISH 211 HDMI Problem - May be Lawsuit
E WARNED!!!!!! This is a widespread issue!!!
I placed an order to upgrade my DISH HD package.
Today I received my new BROKEN 211vip. As an existing customer I paid $49.00 to get my new BROKEN 211Vip receiver. The HDMI is receiving an audio signal (I can hear it) BUT THERE IS NO VIDEO SIGNAL going out to my Panasonic 42" Plasma.
I just got off the phone with a representative from Dish Tech support. They are aware of this problem and said that they are working on it, but for now I need to use the RGB component or composite cables. I wish they had of told me about this issue when I placed my order and told them so. The DISH rep explained that their sales department is not aware of the problem. OH WELL......TOO BAD FOR us "DISH VALUED CUSTOMERS". Maybe someone should tell sales.
Unfortunately, I invested in a new HDMI card (160.00) and a HDMI cable (100.00) before I was let in on DISH's little secret. They are actually continuing to lease these receivers without telling anyone about this issue.
I told the rep that I wanted to return the receiver, and use my old HD receiver until the issue was resolved. The response was "ALL SALES ARE FINAL" and they would not take it back. They said they were working on the problem....I asked when do you think there will be a resolve....2 days? 2 weeks? 2years? The rep informed me that Dish does not know when the issue would be resolved.
DISH also hooked me into an 18 month contract in order to upgrade. Dish's position is that, even though they knowingly sent me broken equipment, I am still obligated to the 18 months and cannot return the equipment.
I was using a DVI cable with the old receiver and getting a much better picture. This has been a downgrade in picture quality, and I paid through the nose for all of it.
I plan to continue the fight with DISH, but they really don't care, as their position is that they have me under contract, I'm SOL, and the broken receiver may be fixed eventually.
Did I mention that I've only had the receiver for 5 hours. I feel like I'm in the twilight zone.
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