JVC Distorted picture, lens cap error repairs for canada
Hi, i just wanted to thanks the previous people for bringing this subject to light, especially with the link to jvc.com
I am in canada and have the gr-d74u camera and have the distorted image problem and the occasional lens cap error message.
I contacted the JVC canada technical service number and spoke to 2 separate people who both said JVC canada and USA are different so they will not cover the repair. I am out of my warranty and the repair place wanted $312 CAN for the repair.
I argued and argued and they said no, I said i wanted to talk to the person in charge there and the lady told me she was the supervisor, i said how nice for u, but i dont think u are what i mean, i need someone who is in charge.
She put me through to a service manager who immediately said this was a known issue and of course they will cover it, he then phoned the service place i took it to and authorized them to repair it.
So if anyone in Canada needs this same thing done, dont waste time with the tech people who answer the phone, all they know how to do is refer you to a service center who will charge you for the repair.
If you need anymore information like this guys direct number and extension email me and i can give it to you.
Thanks again to the people who started this thread
Was this reply helpful? (0) (0)