BEWARE of Bestpricecameras.com, they are a complete scam!!!
by jayshee - 11/14/06 3:12 PM
Hi everyone out there. I just wanted to let all of you know of an unbelievably horrible experience I have just encountered with bestpricecameras.com
I had done some research and looked at reviews on CNET, Amazon and a few other sites on a variety of camcorders (both Mini DVD and hard drive models, and I settled on the Sony DCRSR80 model. While I was doing some final research, I came across a link for bestpricecameras.com (from the either the CNET website or the Amazon website, beleive it or not). I clicked on the link, ordered the camera and a "starter kit" with battery, case etc. I received an order confirmation number (this was November 7th), paid for the merchandise AND 2nd day air shipping (because of a need to receive the camcorder and practice with it for a Thanksgiving vacation), and waited. I received no communication for several days, then I called to follow up. I was told that the order was misplaced (but found miraculously after I called)and would be shipped out 2nd day air. I waited again and received no communication or tracking number for the 2nd day air.
Finally, today (November 14, 2006)I called them again to inquire about the camera. After I gave them the order confirmation number, they told me that the order was misplaced. When I spoke to the cutomer service rep and explained my problems with the service, he simply ignored the situation and told me I should order the 8 hour basttery insttead of the 2 hour battery...and that this would cost me $139 extra. I told him that if they would ship the product as promised and wave the 2nd day air charge (because it is now SEVEN days after my order was placed and confirmed with them), he said he would not do that becuase the order would get ther in two days. I then explained again that the order was 7 days late already, so if he waived the 2nd day airr charge, I would agree to the upgraded battery and the additional $135 charge. He called me a "stupid piece of $hit" and said there was no way he would do that. I responed by saying "that is completely unprofessional." He then said he was from Brooklyn, NY (I guess I was supposed to be impressed or scared or something ??) and was "gonna kick my Ohio A$$!"
I could not believe that in this day and age a company can get away with such incredible unprofessional behaviour and even disdain towards their customers.
So after I got off the phone with Bestpricecameras.com, I called my credit card company to "block any transacation" from this company. It turns out they had already billed me on the original date and now I have to go through the painstaking trouble to document and file a fraudulent claims report. It was also suggestd to me by my credit card company the I cancel my card and get a new credit card number.
All this trouble because I wanted to save a lillt money on my camcorder! Nest time I will be much wiser.
I am typically not one to give unsolicited advice and I am certainly not one who normally posts reviews on websites, but I did not want what happened to me to happen again to someone else.....Iwould steer completely clear of this firm if at all possible.