Digital cameras forum: Trouble with Fumfie.com - Scammed!!

by: chambersnd July 27, 2011 8:47 PM PDT

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Trouble with Fumfie.com - Scammed!!

by chambersnd - 7/27/11 8:47 PM

On Tuesday, July 5th, I ordered a Canon EOS Rebel T3 Digital Camera Kit with 18-55mm IS Lens from Fumfie. The online listed price was $449. I placed my order that night. The next day, July 6th, I received a call from "JB", an associate working for Fumfie. He wanted to confirm my order and notify me of accessories commonly bought with the Canon T3. After speaking with him, I decided on purchasing the additional 4 hour battery and supercharger for an additional $49. That day, I received my order invoice which, with the camera kit, accessories, tax, and shipping, totaled $514.99. When I received my order in the mail, I immediately double-checked the order to ensure that everything was sent correctly. I found that the battery and charger that was sent were the standard kit products and my additional 4 hour battery and supercharger were not shipped. Upon research, I found that the 4 hour battery and supercharger are actually nonexistent products. I called Fumfie to alert them of this issue and attempt to get it straightened out. After speaking to several associates and being hung up on by a manager, I was told that it was not possible for Fumfie to give partial refunds for the additional products purchased. To compensate for the lack of products shipped (or in existence), I was offered a tripod and extra retail battery for free. I was told that it would be sent to my address right away. After one week of no confirmation email or package, I called again and spoke to "JB" once again. He told me that he could only send a tripod for free now and didn't care to hear my other complaints. One week has again passed and I have not received a confirmation or package. My experience with Fumfie has been extremely frustrating. I have never dealt with a company that offers fake products and treats their customers so horribly.

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