Result from complaint to the BBB
by ghiscau - 11/17/08 8:30 AM
In Reply to: BBB search by XL4
In Answer, to your post, I'll just give a head up on my complaint to the BBB (done in September): this is the letter I just received from them:
The Better Business Bureau has attempted to present your complaint to Broadway Photo in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts to achieve a mutually satisfactory resolution of this matter, we have received no response to your complaint. We have attempted to contact Broadway Photo through written correspondence twice on your behalf. We have also attempted to contact this firm by telephone. Despite such repeated efforts, we are compelled to close this matter in our files. This does not minimize the importance of your concerns to you, nor is it any reflection upon the validity of your dispute. We wish to provide you with prompt notification, as you may wish to pursue this matter through an alternative resource.
The Better Business Bureau is a private, nonprofit organization without the powers of an enforcement agency; as such, we cannot compel a business to grant you a particular settlement or to respond to your complaint. BBB mediation is a voluntary process requiring the good faith and willing participation of both parties to a dispute. A central function of the dispute resolution process is to enhance communication between the parties and, in so doing, foster a greater appreciation of contradictory positions. Utilizing such efforts, we often attain a mutually satisfactory resolution to disputes brought to our attention; not all matters, however, achieve such an outcome.
Please be advised that this firms failure to respond to your complaint will be reflected in its BBB record. Accordingly, we will report that this firm has an unanswered complaint to consumers, businesses, banks, government officials, and members of the press who inquire about them. In addition, firms failing to answer even one such complaint will generally receive an unsatisfactory rating, the Bureaus lowest mark. Your experience may, therefore, alert other consumers seeking information through the BBB.
Thank you for contacting the Better Business Bureau. We hope that we may be of assistance in the future.
BBB Serving Metropolitan New York
At least, now they are red flagged, and hopefully it will help other potential customers. I also filed a complaint with the FBI, and hopefully it will work better there!
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