Ad: Manage updates with the Download App
ie8 fix

General Mac hardware discussions forum: Failed Firmware Upgrade on Netgear WGT 624

by: Louly555 January 16, 2012 11:24 PM PST

Like this

0 people like this thread

Staff pick

Resolved question

Failed Firmware Upgrade on Netgear WGT 624

by Louly555 - 1/16/12 11:24 PM

I have an 2007 Netgear Router WGT624 and tried to do a Firmware Upgrade via the Router's Admin page ( via Browser) on a MacBookPro (10.6.8). The upgrade failed and bricked the Router. The WIFI light failed to be light indicating failure as well. Its IP address is no longer 192.168.0.1 but another one. The router cannot be accessed via Ethernet cable by BOTH my Mac OS or Windows (via Boot Camp). The Factory reset did not help.

Finally, the Tech Support admitted that their routers cannot be managed by Mac and I should not have upgraded the firmware using a Mac. They failed to suggest 1) a way to flash the ROM with a corrected firmware , 2) to take it back for repair or give me voucher for a new router.


Given the price of new routers, the WGT is surely obsolete and now unsuable.


I was dismayed by Netgear 's software failure to detect a Mac users and give an Error message or Warning.


Any suggestions?



Alain



Louly555 has chosen the best answer to his/her question.
Click here to view the answer that was selected.


Louly555 has chosen the best answer to his/her question!
Click here to view the answer that was selected.

Answer This
Ask for clarification
Report offensive post
Email to friend
Answers
Answer Best answer as chosen by user Louly555

True.

by R. Proffitt Moderator - 1/17/12 11:06 AM

In Reply to: Failed Firmware Upgrade on Netgear WGT 624 by Louly555

1. If you brick it, they only can replace it. No user method to resurrect it?
http://forum1.netgear.com/showthread.php?t=102

2. Oh, yes there is a way.
http://www.embraceit.com.au/wgt624/

3. Reality? A new router may be the cheap exit. Maybe someone will buy your bricked router?
Bob


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Failed Firmware Upgrade on Netgear WGT 624

by Louly555 - 1/17/12 8:18 PM

In Reply to: True. by R. Proffitt Moderator

Thanks for the suggestions and comments.

Since I have nothing to lose, I will try the Australian solution. I am challenged by the prospect to resurrect it.
<div>
I could not believe my eyes that the problem first surfaced in 2006 and Netgear never fixed its Firmware Upgrade after the bricking of their routers. What amazes me is that 2011 Tech Support (somewhere in Asia, probably the Philippines by the names of their staff) could not identify the issue on the first email ( no voice or chat support since I was out of warranty).

Any suggestions on a reliable new Router brand or model? I already own a few Apple (Mushroom, Time Capsule and Express) and a still working Netgear as well.

Thanks
<div>

</div></div>


Was this reply helpful? (0)   (0)

Staff pick

Reply
Report offensive post
Email to friend

I've used many names.

by R. Proffitt Moderator - 1/18/12 12:44 PM

In Reply to: Failed Firmware Upgrade on Netgear WGT 624 by Louly555

This issue looks to be mostly on older units. While I do know WHY they can't fix this with a firmware update, that's something I'd discuss in a seminar or over a lunch with other software engineers. No excuse but all makers have products that can be bricked.
Bob


Was this reply helpful? (1)   (0)

Staff pick

Reply
Report offensive post
Email to friend

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted.

> Click here to view your post. > Manage your tracked discussions. > Track this discussion. Close

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved