PC hardware forum: My laptop freezees...please help!!

by: Giovy99 February 21, 2013 9:44 AM PST

Like this

0 people like this thread

Staff pick

Resolved question

My laptop freezees...please help!!

by Giovy99 - 2/21/13 9:44 AM

Hello everybody!
I'm curently having 2 issues to be solved:

1) Sometimes my laptop (Acer Aspire 5738G running W7 Ultimate SP1 x86 as OS) suddenly frezees (mouse, keyboard etc.... no longer work), although all drivers in my machine seem to be perfectly updated.

2) Another issue is that my system does not often recognize both my USB flash drives and my external HD, forcing me to reboot it whenever this glitch occurs, despite USB PORT drivers appearing once again to be updated.

The problem is that whenever I try to copy or move a file on my Flash Drive or external drive or just perform a Virus scan on them my system 9 times out of 10 freezes and does not recognize any other portable devices I plug in unless I reboot Windows.

Both my motherboard and HDD should be OK because if I do the same things in SAFE MODE all the problems mentioned above vanished, meaning my machine never freezees.

Please note that I bought my laptop from a guy who had changed both HD (from 250 GB to 500 GB) and OS (from VISTA to W7 Professional), then I installed W7 Ultimate edition. So could the above issues be somehow related to this?

Maybe my laptop has now a BIOS with an old firmware and this could be the cause of both issues: what do you make of it? Did anyone have the same experience?
So a possible solution could actually be to update my BIOS (so called BIOS flashing), but I understand that it's a very tricky operation.

However I've just found these free tools for that:
http://www.gigabyte.com/webpage/20/HowToReflashBIOS.html
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013909

But maybe I'd better use this FREE CD bootable edition: is that right, dudes?
http://support.lenovo.com/en_US/downloads/detail.page?&LegacyDocID=MIGR-74984

Ever tried one of these free tools ?? If you are aware of a good tutorial about flashing the BIOS, please just le me know...ok?

Here are the tech details about my BIOS and Motherboard:

- BIOS
Brand Phoenix Technologies LTD
Version V1.05
Date 03/20/2009
Starting Address 0xE549
ROM Size 2MB


- MOTHERBOARD
Manufacturer Acer
Model JV50 (U2E1)
Version 0100
Chipset Vendor Intel
Chipset Model PM45
Chipset Revision 07
Southbridge Vendor Intel
Southbridge Model 82801IM (ICH9-M)
Southbridge Revision 03

Can't wait to hear from you!!

Best regards.

G.R.

P.S. Hey, to my great surprise I've just discovered by chance that my laptop is 64 bit capable...so I was wondering why the guy who sold it to me had install W7 Pro 32 bit. As matters stand, do I better to install W7 Ultimate 64 bit? If so, how can I replace the 32 bit version with the 64 bit one?

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are requesting a clarification of the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Clarification Request Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close

You are posting an answer to the question: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Submit Answer Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close
close

Click here to be notified via e-mail when someone submits an answer.

Would you like to resolve this question? close

Based on your response, it looks like this question has been answered.



Sorry, there was a problem resolving this question. Please try again.

Resolve Leave unresolved