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PC hardware forum: BlueScreen occurs during Video Games

by: sniperfx20 May 14, 2012 10:42 PM PDT

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BlueScreen occurs during Video Games

by sniperfx20 - 5/14/12 10:42 PM

Hello,

I randomly have issues of game's crashing into "BlueScreen" errors. Well the screen isn't really a bluescreen but rather the image of the game becomes 'corrupted'. Sometimes you can still hear the audio while the screen is frozen in place and it sometimes auto restarts the computer on it's own. I am either playing World of Warcraft or Starcraft II.

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These are my solutions:
1. Though the error occurs in both games, I have re-installed them both games multiple times.

2. I have installed the latest drivers, including my graphic card: NVIDIA GeForce 9800 GT. Problem Persists

3. I initially had Windows Vista 64 Bit running, but I had just did a clean and fresh install of Windows 7 Ultimate 64 Bit. Problem persists.

4. I have 'cleaned' out my desktop computer from dust and took out the graphic card and placed it back in.


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This is the "error" Windows 7 caught:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008C583D8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051512-33181-01.dmp
C:\Users\Joe\AppData\Local\Temp\WER-66440-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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My computer specs:
HP Intel 2 Quad Core Q6600 @ 2.40 Ghz
8 GB RAM
NVIDIA GeForce 9800 GT
BIOS Date: 09/05/08 Ver 5.30
Direct X 11

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***************************************************************

If anyone can provide any constructive suggestions, that would be greatly appreciated! Thanks


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Clarification request: Small world. We have the HP d4999t and d5000t

by R. Proffitt Moderator - 5/14/12 10:44 PM

In Reply to: BlueScreen occurs during Video Games by sniperfx20

But neither can host the video card you listed without a bigger PSU. You didn't tell if you boosted that.


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by sniperfx20 - 5/15/12 1:27 PM

In Reply to: Small world. We have the HP d4999t and d5000t by R. Proffitt Moderator

hahaha! small world indeed! And you are correct, I had upgraded the power supply unit to compensate for the amount of power the graphic card needed! I've had this graphic card for 2 years or so with no problems!


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by R. Proffitt Moderator - 5/15/12 6:08 PM

In Reply to: Reply by sniperfx20

8800 and 9800 cards are failing out there but what PSU did you install? I'll see how much headroom it has and while I am checking, do the work? Here's the link.

http://reviews.cnet.com/4520-11319_7-6240575-1.html

Be sure to replace the CPU heat sink compound as this model is well known for the heat sink falling off.
Bob


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