Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

PC hardware forum: USB ports not working properly (Windows XP)

by: Seniuse April 29, 2009 1:26 PM PDT

Like this

0 people like this thread

Staff pick

USB ports not working properly (Windows XP)

by Seniuse - 4/29/09 1:26 PM

I believe due to a virus on my sister's computer, all of the USB ports have somehow stopped working. I cannot recall the problem before the day the computer got the virus, so I assume the two are related. This virus did take control of display settings and stuff, so it is very possible that it is the cause. Anyways. By "not working", I don't mean fully not functional. Windows says the device is fine (of course), and when I plug in a flash drive or a camera, it makes the sound indicating that it knows something has been put in the USB port. I can also safely eject the devices from the quick bar (or whatever the bottom right corner with the time is called), and it recognizes them when I try and do that. However, when I go into "My Computer" after inserting a flash drive, it does not appear as a drive I can select. When I try and access "G:\" it says there's nothing there. Also when plugging in a camera, it knows it's plugged in, but the photo uploading wizard doesn't come up, and basically any other USB device is unusable, though its presence is kind of acknowledged. It is the case with every USB port.

Is this perhaps because I have not fully removed the virus from the computer? I've used Malwarebytes' Anti-Malware and AVG to remove a lot of crap, and nothing else has been detected by the two but one thing. Userinit.exe has been corrupted, I believe, and AVG doesn't seem to be able to do anything. So my question is, what could be the problem with the USB ports, and also, could it be the result of a (present?) virus? Any help/pointing in the right direction would be appreciated. Thanks!

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.