Need an alternative to Dell for our small business
by printnmail - 2/19/06 9:38 AM
We have been used Dell products exclusively for 5 years. We went with them originally because of the exceptional service, tech support and return policies.
However, it appears that something has changed in Dells service. Perhaps they've sent it overseas or something. We have made 3 unrelated calls in the last 6 weeks, and the tech and warranty support can only be described as horrible. Unintelligible personnel, run-arounds, dead-ends, no resolutions to fairly simple requests, endless on-holds, et al.
Accordingly, we will no longer purchase Dell products, and we are looking for an alternative.
We are a small company with the usual compliment of about 20 desktop systems, a few laptops, two servers, etc. We spend about $15k per year on hardware and software maintenance, upgrades and replacements.
I haven't needed to shop for computer hardware for years, so I don't know who the players in this space are. Can anyone suggest companies that I can research that provide good products, service and warranty support for small businesses such as ours?
Thanks for any assistance.