Peripherals forum: HP Pavilion F1703 TFT Monitor Blackout

Right after the one year warranty ran out, my HP Pavilion F1703 monitor did the same thing. But, I've had problems with the monitor beginning about two months before the warranty ran out. Back then, HP said it was a software problem; not they say its a hardware problem. I'm gonna' have to pay and buy another monitor. This just ain't right!

Best Regards,
Don Deresz

I too had one of the f1703 monitors with the black out problem. I can honestly tell you it taught me a new king of frustration... I called HP technical support and all they could tell me that my monitor was "bad" and my warantee had expired 17 days prior to the call. They then offered to sell me a new monitor for $320.00. I was pissed. I several copies of a fax including my all my purchase information and a strongly (but formally) worded letter. I got an email telling me they were sorry but the order number on my recipet did not match the product number of the monitor. That's because the monitor and the computer came as a package! Duh! I sent another strongly worded email to HP's c.e.o Mark Hurd through their website. The next day, I got an email and suprisingly a call only hours later. They apologized for the inconvenience and sent me a new monitor for free. All they asked was that I send back the faulty monitor; they even included shipping stamps for that as well. All you can do is wear them down, let 'em know you're pissed.

bought mine feb 2004, its just started failing.

HP admit liability in this page in their website (well hidden).

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=uk&docname=c00409521&lc=en


you should still get a warranty on any new replacement,as effectively its a new purchase. they can't just say "tough ****" now can they.

Sash

WTF?

I am really pissed about this. I was pissed when my monitor stopped working, I called HP at that time and as it was out of warranty (1 year warranty) I could not do anything about it, so now they extend the warranty and didn't notify anyone who had tried to have it replaced before. I just missed this new extended warranty by 2 months. I have already brought a new monitor(Non-HP), but I will never buy an HP again.

Thanks for sharing that information.

Thanks to all for your support in posting the solution to the HP monitor issue. After about 30 months of usage, the power and light went out on the monitor, although there was suitable voltage on the power supply. Clearly it wasn't a power supply issue.

Re-soldering the four inductors did the trick. It took about two hours of effort. The most difficult part was removing the monitor bezel. I found that by very carefully applying pressure on the screen side of the bezel it came off easier than prying on the outside.

Thanks again for saving me a lot of time, money, and grief!

I prided myself on a $700 flat screen one year ago. Yeah, the hp pavilion f1703. I was ten days past my "warranty" before I figured out it was not the adapter and my monitor is black. I am an author, so I live on line.

When I had a fit with HP customer care, they tried everything to sell me an extended warranty. The law states any product schould work a reasonable legnth of time and 365 days does not cut it buddy. So, 3 options. Believe they have no duty, (not) sue them in small claims (easier than you think) or just go buy a new one, hope the same model is there and return the junker in the new box "ta ta."

I do plan to switch over to Dell, period. All of my staff has Dell, no problemo. But seeing I am far from the only one with this same situation, I am going after HP. (Once I get a monitor that works.)

Dismantle the monitor ( easy job ) , take out the power inverter board and RESOLDER ALL FOUR COILS ON BOARD. IF YOU CAN NOT RESOLDER THEM PROPERLY TAKE THEM OUT AND CLEAN THEIR PINS. SOLDER THEM BACK. Reassemble the monitor and it will work fine!!!

Is your monitor still working properly? My just went after 18 months. I'll try the fix if yours is still working....and thanks for the extra help you posited on getting into the monitor.

Sorry to bring you bad news, but yes it is same problem. Contact HP and good luck!

I came across this forum after googling for the ac adapter part number for the f1703 monitor! The blackout problem started on mine a couple of months ago (after I had the computer for about 14 months). It would happen just a few times, and the fix seemed to be to unplug the power from the adapter, wait a minute, plug back in, and it would be ok for quite awhile. This past week, however, it happens A LOT and now I am not sure if it is the adapter or not. I actually called HP today to order a new adapter and was quoted a price of $155.95!! I told the lady at HP no way - that is way too much, and she actually was the one to suggest I google the part number to try to find the adapter somewhere else. Well, that is how I found this forum. I also purchased my system from Sam's Club. I did find an adapter for $15.00 - but have seen the other suggestions to fix this as well. Not sure what to do now - any suggestions would be appreciated! Thanks!

When the problems with this monitor were getting worse, I looked up the part #, etc. for the ac adapter, on the HP website and it was listed at $8.95 -LESS THAN SEVEN DAYS AGO. You can imagine my surprise at the quote of $155.95 I got from HP parts today! Hello ??!! And I know for a fact that I am not imagining this - my 18 year old son (that knows more about this stuff than I do!) happened to look this up for me on the HP website around the same time on the HP parts store himself and called me at work to tell me the part was only $8.95. Well, that is Ok, I thought at the time! Until today - what a profit mark-up! They must be making some big $$$ off of this one! They obviously know what's up. Ok, not that the ac adapter is even the real problem to begin with, then what is it? Oh yeah... I will surely look into that class action. I apologize in advance at my temper about all of this, as I have just discovered details about HP and the whole issue today - I am typing my thoughts quickly, before my monitor will go out again ..

I am at my wits end with this monitor. Its 2 yrs old and acting up...I have read some comments here on their monitors blacking out, but mine is showing pastel stripes...I thought it was the pc messing up until I hooked another monitor to it. This pastel stuff?...is this also a blackout?

HELP!!! Is there a way to reset this thing, or is it basci trash?

Ok yall...here is the scoop I emailed HP July 13th and recieved a called from them this following Monday. HP sent me another screen overnight!!! It works fine and I am very pleased with the service. The following email is a copy of what I sent to HP:
---------------------------------------------------
Message:
I am at my wits end with HP...Everytime I turn around something is
wrong with this computer package I bought Dec 2003. Now its the
monitor...I have been reading message boards about this model f1703 and
there seems to be tons of problems with this model blacking out!!!

I called customer service again today to ask what I could do to get it
working again.

Their response "Give us $40 bucks and we will tell you"

Oh my god...I paid almost $3000 for this thing and all I want, is my
monitor to work!!! I had to hook up a 12 yr old monitor to my pc to
email you about this problem. 12 year old monitor vs 1 1/2 year old
monitor.

Give me a break!!! My old HP pc was great to me, so I decided to get
another one 2 yrs ago, but I have to tell you I am not impressed with my
current HP monitor, not at all.

I take great care in my belongings as I have for my computers, but I
feel this product is very inferior with the craftmanship, quality and
customer service.
Sincerely,
Paula P
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If you guys havent tried fixing yours yet, I would try dropping them a line and letting them know how you feel about your problem.
Cheers!!

I am so glad I found this forum. After a lengthy session with HP phone support last night, I was assured they had no record of any other owners with this black screen problem

I have had three monitor replacements since August 2004 for this problem and am waiting for the 4th to arrive.

Since I could see the screen but it just did not stay more than a couple seconds, out of desperation I tried this:

Pushed the power button on monitor. Then pushed back on. The screen would appear (only for seconds) and I would click on menus for as long as I could see.

Through this series of on/off I was able to get to control panel, system, hardware, devices. I deleted the monitor. Then pushed power button on computer to restart the computer. So far it has worked.

If anyone finds out what is really causing this problem, please post.

.

Hi,

Was your warranty still valid when this happened? Mine too ran two weeks before the problem occured.

I spoke to HP and they basically said that there was nothing they could do about this.

I paid 300 for the monitor and I can't believe this has happened