Peripherals forum: HP Pavilion F1703 TFT Monitor Blackout

I forgot to add... this monitor has the same problem on two other computers and another supply. So, it's not the cable or drivers or the power supply. These monitors just have a MAJOR defect.

My warranty ran out March 30. My computer started to black out April 10th. I am madder than Hades about this problem. I called HP and after speaking with 4 different people, I got no where. None of them even heard of a problem with a monitor. I told them to google it and they would see that many people are having this problem. HAS ANYONE FIGURED OUT SOMETHING THAT WORKED? I do not want to pay HP more money to have a technician tell me there is nothing that can be done.

Add me to the list of 14-Month failure times. Mine blanks after about 1 second, but will redisplay for the same amount of time with a resolution change, cable disconnect/reconnect, or power off/on. I called HP and they told me I was out of warranty, but I could talk to a tech for $40.00

Suspecting a hardware problem I decided to go looking for answers elsewhere. With the number of people reporting similar problems on here HP obviously has a manufacturing or design defect. They should be dealing with this problem. SHAME ON HP! I too will boycott HP products and recommend others do the same until this issue is addressed.

Thanks for the info on this board. I got mine replaced within 5 days (4 of those we're shipping time).

1) i followed the link listed above to the HP Execs
2) I emailed Mark Hurd (CEO)on a Friday w/ details of my problem plus the supporting info from this board
3) I received a phone call on a Monday
4) I was sent a replacement with no argument and an apology for the trouble

NOTE: 1)My f1703 was NOT manufactured during the dates listed above. Mine was manufactured 5 months later but, all other criteria were the same.
2)My warranty is expired.
3) Despite the fact that the 800# for support gave me no satisfaction, the email sent - as suggested here - got an immediate response.

In my opinion, HP handled this quite well and I am very satidfied. The only negative is that I should have been made happy when I called Customer Service in the 1st place.

Thansk again people!

The power supply is bad that is why.

Just buy new ac adapter (Targus is good brand).

Have great day.

Contact HP they are replacing these bad monitors with an extended 27 month warranty free of charge.

I too purchased an HP Pavilion F1703 and just after the guarantee period it started blacking out. The retailer, John Lewis, advised me that it would not be cost effective to repair it. What a rip-off! Is HP operating some sort of scam? I use it only in a domestic setting and my children have their own computers so its not on for that long and I'd have expected better from a so-called top name. I feel a refund or replacement is warranted.

The "Yes! This Works!" fix posted by wffarrell 5-29-05 8:56 a.m. led me to the problem. THANKS! I carefully disassembled the front panel from the rear housing (push in toward the center of the screen on the back housing to release the front fascia panel). You must then remove several screws to pull out the display to gain access to the heat/rf shield for removal. Don't forget to remove the two screws from the video connector housing. Remove five-(5) more screws & two outboard connectors on the backlight board & remove the board. Carefully solder all suspect connections, particularly all associated with the COILS! - Reassemble & test. Mine worked!
Pete

Well I followed the heat shield directions and was able to fix my monitor. It worked like a charm for several months and i hadn't a reason to worry. Then one day around new years the screen flickered. I didn't worry about it too much. then it happened again, and more often, until today it did the 7 second on/off problem. Now I'm unsure if i should toss this demon out, buy another, or fix it maybe through HP? Monitors are so cheap nowadays...and Sony has great deals...hmm...

-mmm

I did the same thing and thought I had my monitor back. It lasted all of 1 month. I think there is a temperature default in the coil and it is just a piece of Junk! I plan on looking into using the monitor as a first base. I am really disappointed at this time, if you can't tell. Maybe Mac has a better system>>>>>>>

I also purchased mine at Costco last April. My replacement now flicks white lines and blue screen almost every day. The first monitor periodically blacked out and then permanently! I would love to return the entire package (comp/monitor) to them. I am going to buy a Dell...dude! My previous pc was a compaq...three yrs after purchase...motherboard died.
Check back of your monitor...mine is dated Nov/2003. HP told me it was out of warranty..until I showed proof of purchase.

the Acer and it is great. Went back to Costco and they were out of the Gateways. They had another HP with a different monitor. Does any one know if the HPVS17 has any of the same problems? I may just oreder a Dell after I return the HP.

I am a paralegal from Girard Gibbs & De Bartolomeo LLP, a San Francisco consumer class action law firm. We are currently investigating complaints concerning blackouts in the Hewlett Packard 1703 Pavilion LCD Monitor. If you would like to assist us in our investigation, you can contact me via email: arm@girardgibbs.com, phone: (866) 981-4800, or web: www.girardgibbs.com/1703blackout.html.

Thank you.

Adam

During an active session the monitor suddely changes slightly from color and goes black while the on/off botton stays blue and the computer goes on. To stop this I shut down the computer for a cetain time and boot it up. lately this solution fails . Booting does not help. Ptting the termonal off and on give a short image and than blank again.
Thats what I get and it started just after the guarantee period of mij PC.
Bart

I own a Hewlett Packard 1703 Pavilion LCD Monitor and I get a lot of blackouts. It is very annoying. How can I solve this problem?

Thank you!