unknown device bluetooth usb receiver, please help!

Resolved question

by tmaff - 12/17/12 6:07 PM

i posted in the rocketfish forums but i have no heard back yet so i figured id ask this community since it has always been helpful.

hp pavilion m6 1035-dx

i have been using this receiver model number rf-mrbtad for a few months now and i remember it gave me problems when i first installed it. i recently upgraded from 7 64 bit home premium to windows 8 pro 64 bit and the upgrade assistant told me to uninstall my bluetooth receiver so i did.

now that i have windows 8 fully installed i cannot seem to get this bluetooth receiver to function.

here is what i have done and what i see:

>plug in the receiver into the usb slot (ive tried all of them)
>windows shows a message saying it is installing the device software
>the box disappears without a "success" or "complete" message
>the light never comes on on the receiver and the bluetooth icon does not appear in the system tray (bottom right)
>i checked device manager and saw 2 new things "Human Interface Devices" and "other devices" both of which disappear when i unplug it. under "other deivces" there is an "unknown device" with a yellow triangle with a ! next to the icon
>I have tried uninstalling the device, unplugging, replugging
>disabling, enabling, uninstalling, reinstalling
>restarted several times before and after trying the previous steps in almost every combination
>i downloaded the drivers from RF's website and it keeps telling me to plug the device in when i run the setup

NOTHING.

thanks!

-TMAFF-