Canon Pixma MX870 Paper tray won't open
by zephyr1104 - 1/29/12 7:30 AM
I have a wireless set up for my mx870 and my OS is Windows Vista Home Premium. Yesterday I attempted to print an online article; the first page printed, but a second blank sheet underneath, about an inch lower than the printed sheet, also came out. Occasionally this will happen, but has never posed a problem before.
This time, however, the printer stopped printing and an error message appeared on the LED--6_ _ _ (sorry, did not get the number). The rest of the mssg said to turn the printer off and turn it on again. That accomplished nothing.
The front paper tray is stuck now and will not pull out.
If I try to print anything (from the web or MS Word docs), everything appears to work normally, wireless lt flickers on the printer, seems to be communicating w/ wireless.
But then it never prints and nothing shows on the printer queue. Zero docs waiting.
Cannot say much for the Canon website in terms of suggestions or error messages, so trying my luck here.
Thanks for any suggestions! Up til now (I've had the printer a year and a half), it's worked great.
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