Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Peripherals forum: Brookstone Photo Scanner install problems

by: wallacestuart December 26, 2010 9:39 PM PST

Like this

0 people like this thread

Staff pick

Brookstone Photo Scanner install problems

by wallacestuart - 12/26/10 9:39 PM

'Installed a new Brookstone Photo Scanner (Model No. SKU634394) on my iMac7,1 running Mac OS X 10.6.5. For this install, I connected the scanner directly to the iMac using the provided USB cable. For software, I used the provided CD to install the iConnect driver and utilities called DigiPhoto version 1.0. The software installed successfully until the very end when an error message appeared. The error message window was titled "postflight". The body of the error message stated: "chmod: Unable to change file on /Library/Application Support/Brookstone: Operation not permitted". Clicking the "OK" button on this window closed the window. At this point the install seemed to be complete. I then restarted the computer as instructed and, upon restart, the DigiPhoto software started and instructed that calibration of the scanner be undertaken. I proceeded to insert a provided calibration sheet (4x6" white card) into the scanner with the side with printing facing up. By pressing a button on the DigiPhoto window on the iMac desktop, the scanner proceeded to pull the sheet through and creating a file from the scan. This file, "Image0001.jpg", was placed in a special folder, "DigiPhoto", that was created inside the iMac's documents folder. The scanner's printed instruction booklet then indicates that the fourth step in calibrating the scanner is as follows: "Follow the on-screen instructions to complete the scanner calibration." I saw no such instructions on the screen of the iMac. The instruction booklet then goes on to state in bold text: "Note: If the scanner installation is not started and displayed automatically on the screen, click 'Start', select 'Run' and type in [d:\setup]." In the window of the running DigiPhoto application, I saw no "Start". There was an "OK" button there, which, when clicked, seems to do nothing except close the window, but not quit the application. When I quitted the application, the application crashed. I would be happy to supply the content of the crash log, but there is not the room here to attach it. I tried deleting the application files (that I could find) and reinstall software from the CD but get the same results. I must admit that I did not delete the files at /Library/Application Support/Brookstone when I attempted the software reinstall so I suppose they could be corrupted.

Any ideas what I should try to get this scanner calibrated and functioning properly?

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.