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Peripherals forum: HP 1200 inkjet printer is lousy

by: boscov June 20, 2007 12:45 PM PDT

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HP 1200 inkjet printer is lousy

by boscov - 6/20/07 12:45 PM

That's the title of someone else's feedback, and that's my feedback, too. It gave me every kind of trouble. More details soon; here is the result. After days of emails and 7 pages of fix-it instructions for my brand new printer, HP finally said the printer was bad. They would take back my new printer, give me a refurbished printer, out of warranty, if I paid them $35.00. Why? - usual trade practice for bad goods is a new replacement, compensation for other costs, and an apology.

Here are the faults: out of the box, this "business" printer is flimsy plastic; the USB doesn't connect without much tinkering; the open cover warning light comes on (with the covers taped down); the no-ink light comes on (for a new printer, with all cartridges seated hard); the network warning light comes on (but there is no network). Sometimes there is one warning light, sometimes two, and sometimes all of them come on, even the ones that couldn't apply.

Those times when I tinker enough to get all the warning lights off, those times that come after repeatedly pulling the power line and the USB cable, and I send output to the printer, then I get the message, 'Error - Printing'. There is no explanation anywhere. But there is no printing at all.

I got printing after 3 emails with 7 pages of instructions plus a web page for a download and install. But the margins can't be fixed, and it prints an extra blank page after each good one. And that is the final, good news.

Do you get the feeling that the hardware on the 1200 is junk, and the software is really bad?

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