Re:1. It's how it works. 2. They outsource the support. Disconnects happen.
Out of curiosity, I went back to the D-LINK site and brought up the 108G documentation. Under the FAQ, an answer to "enabling the SUPER G mode" also stated that only channel 6 can be used. I obviously missed this when I originally checked out the site. Amazing that tech support did not know this. As a result I returned a functioning router and D-LINK lost a sale.
FWIW, I was trying this router because of a perceived issue with a BELKIN wireless G router with which I was intermittently losing the Internet connection from my Motorola SB4200 cable modem ( I have posted about this on this group a few weeks ago).
After returning the D-LINK, I went out and purchased (with the right to return) an RCA cable modem since the SB4200 was also a suspect (Comcast would not allow me to have a new modem since it "worked O.K." directly connected).
Anyway, it now appears that the SB4200 was the problem. It's been almost 4.5 days and I've not had a disconnect (4-6 times daily with the SB4200). Furthermore, my upload speeds have increased by about 20%.
I'm tempted to try the D-LINK again except for their poor tech support and the very good support I received from BELKIN (sent me out a brand new, field tested router - also very easy to get to their tech support people).
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