HP knows, shrugs it off--just like Microsoft.
Yes, HP has been contacted many, many, many times. I'm on a first name basis with most of HP's tech support team in India. Remember, this is my second HP Photosmart C6180 in a months-long effort to troubleshoot the wireless scanning/faxing problem. We have downloaded drivers, we have loaded drivers from three different CDs; we have installed, uninstalled, then reinstalled firmware and drivers dozens of times; I have done it myself, and HP has done it while remotely controlling my computer; we have even blessed the connections with holy water in the light of the full moon. This has been to the highest level of HP tech support, and they've given up. I'm an idiot for wasting so much time myself.
To reiterate the reason for my original post, I have now tried to get this POS to work wirelessly on THREE different Windows laptops--including a brand new Dell Latitude D410. Even the orginal Linksys WRT54G router was replaced with a WRT54GL, just to be sure. Bottomline: the Photosmart will ONLY print wirelessly. Anything requiring two-way communications will NOT work. Period.
ALL functions DO work, however, when connected to a Windows desktop machine by USB cable. And ALL functions work WIRELESSLY on my son's Intel (Core 2 Duo) MacBook, running the latest version of OS X. So far, only two gentlemen have seen this machine work wirelessly with Windows as billed: one saw it at an HP show, where HP controlled the computing environment; the other is an IT professional, and he acknowledged that even a knowledgeable amateur like myself wouldn't stand a chance getting it to work. (A third gentleman says it works flawlessly on his Mac, and I've seen that firsthand for myself with my son's MacBook.)
Yes, Windows is a common denominator for the recurring problem. And no, HP and Microsoft (respectively, Darth Vader and the evil Emperor) apparently don't speak with each other about software conflicts. I learned that much after my prior HP product--a PSC 2210 All-in-One--wouldn't work after ungrading to Internet Explorer 7.0. Despite subscribing to driver update notifications, HP and Microsoft didn't bother to explain the conflict to anyone, and let months pass before bothering to work out a solution for their mutual customers.
But I bought this expensive damn machine because HP said it would work wirelessly with Windows. I can only scan and fax with a ridiculous work-around involving the attached desktop, having to email scanned .pdf docs to my work laptop. In my mind, when a manufacturer says its product will do something that it won't, it's fraud and misrepresentation. I'm sick and tired of HP (and Microsoft) getting rich off the crap they peddle.
Thanks. I feel a little better now.
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