Storage forum: Simpletech 320GB external hard drive not recognised any more

by: Hippymidget January 25, 2010 8:45 AM PST

Like this

0 people like this thread

Staff pick

Simpletech 320GB external hard drive not recognised any more

by Hippymidget - 1/25/10 8:45 AM

I have the 320 GB Simpletech (Hitachi) Signature mini Pininifarina external hard drive, bought in August 2009. Since then I have had the occasional minor glitch, such as when trying to unplug it from my laptop (Acer Aspire 5735, running Windows Vista Home Premium) I would get a message saying: Cannot disconnect; Generic Volume still in use. And a couple of weeks ago the cable stopped working properly, but I found another to fit it and it has functioned perfectly well since then.
Then on Saturday night it suddenly stopped working properly. I was listening to music and the files suddenly wouldnt open. It was late so I simply disconnected the hard drive, turned off my computer, and left it til morning. On Sunday morning, when I plugged my hard drive into my laptop, I heard the usual du-du sound Windows makes when you insert a USB device. But then nothing. No autoplay options, nothing detected in Windows Explorer. Hmm Changing the cable, unplugging and re-plugging, restarting my computer, all did nothing. I tried it on a different computer; still nothing. The device is initially detected when I plug it in, but nothing further happens. Occasionally it does show up under Computer management > Device management. It has a little yellow exclamation mark, and a notification saying This device cannot start. If I click Check for solutions Windows does a search and then tells me that the device driver is up to date, nothing more can be done. Crap.

On the hard drive itself, there is a red light to show connection and a blue light to show when its busy doing something. The red light illuminates and stays on constantly, but the blue flickers weakly once and then stays off. There is also a faint tapping sound from the hard drive, like a heartbeat. It ticks rhythmically 36 times (yes I have been dejectedly sitting here with my ear pressed to it), then makes a sound like a video being rewound for a few seconds, then starts another 36 clicks. It repeats this six or seven times, then sounds like it is spinning normally. But still nothing happens. Double crap.

Ok, so now Im getting a little worried. That thing contains all my music and pictures, and some documents. I have a few bits and pieces backed up on my laptop, but the rest ah! Not to worry, theyre on the family computer at home! (I should explain, Im living in France at the moment, but originally from the UK) Quick phone call to my Dad only to discover that in updating the home computer to Windows 7, they decided I obviously didnt need my user account any more, cos I dont live with them at the moment, and besides I have everything I need on my external hard drive; so they deleted it

Triple crap.

Ok so now I really need to get this Signature Mini working! I look around online, and a few forums suggest checking the BIOS hmm, Im not very computer-y minded so Im not entirely sure how to change those, but as far as I can see its not that. Reinstalling the drivers nope, that doesnt work either. If I try to reinstall from scratch I get a little popup saying Installing device drivers, click here for status. The status scrolls for a little bit, installing installing still installing failed. Quadruple.. well you get the idea by now.

As a last ditch attempt I followed the advice of several hundred people online saying Omg this really works, and put my hard drive (well wrapped) in the freezer. That was 5pm on Sunday; it is now midday on Monday and on getting my chilly hard drive out of the freezer I have found no change whatsoever.

Is there Anything, absolutely ANYTHING, that can be done??
Or am I just going to have to shell out on data recovery? I know that since my hard-drive is under a year old I can send it back to Simpletech, but they dont do data recovery which is the vital part of my problem!

Sorry to blab on, guys, but I thought you should have as much detail as possible.

Please please help me sad

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close