dell 545s black screen
by la321 - 6/3/13 10:21 AM
My moms god son has been using my computer but several minutes ago he called me in and my screen is black http://www.youtube.com/watch?v=gPyIc3pkIys how can i fix this?
by: la321 June 3, 2013 10:21 AM PDT
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And replacing what's failed. Since you are into PC repair I'll not duplicate the checks for connections, the resets and such.
This appears to be a 2009 model http://reviews.cnet.com/desktops/dell-inspiron-545s/4505-3118_7-33703096.html so did you try the usual disassembly, cleaning and such?
I opened the case and there was a little dust not much i cleaned it but still see the black screen with cursor
Ahh the classic cursor of the zombie PC.
https://www.google.com/search?as_q=pc+with+blinking+cursor finds this is a fairly common failure. However it is rarely always the same thing. Try reading a few and see if prior discussions help.
My favorite repeating cause is something plugged into the USB ports. I always try it with nothing in the ports or the CD/DVD drive.
when i press f2 bios cmos set up utility comes up i can enter bios
Since you have the case open, with the power off, check both cables on the HDD. One is from/to the PSU and HDD, the other is the SATA cable to/from the HDD and motherboard.
Just be sure it's snug. Try again, listen to the HDD for it's usual spin up noise.
when it turns on i hear noise and the power light and there is anther light that is at the bottom they are on as usual like it always has been
Is the HDD spinning and did you do the checks I noted?
Is the HDD listed in the BIOS?
i'm trying to find out how to reset cmos in bios
And if you can get to the BIOS screen it appears to have a "load defaults" option. Let's hope that helps.
i selected load default it said yes or no i selected yes and the screen blinked off real quick i exited it asked me to save i did and restarted my computer. that didn't work and i went into SATA there is something next to it i think it's the hard drive
when i bought the computer it had windows vista it came with the option to update to windows 7
It's a common symptom so the most common is a failed HDD. It could be a corrupted OS but you have choices to make.
this is what i see http://tinypic.com/r/t5powx/5
i do have the re-installation disc but its for vista just found it. when i bought the computer i had the option to upgrade to windows 7 which i did
There are two disc one is orange its used for upgrade only and another disc windows 7 upgrade assistant i don't think i'm able to repair from that disc
Do any of the CD/DVDs boot?
We don't need to do more than boot these for a test I do at a shop.
It could be a badd HDD or just a boot area corruption. If you boot up some Live CD (too many to list here so a link about it) you sometimes can see the HDD and its content.
I tried to use the upgrade assistant disc it went to the black screen i can't enter safe mode when i press f8
the Vista re-installation disc first?
So the F8 or F5 shows a menu or other?
That's a good sign there is hope for this HDD.
There are many discs to try. I would be guessing you tried just one.
It's a Dell. You can usually use this prior discussion.
As noted at http://forums.cnet.com/7726-13974_102-5325452.html?tag=posts;msg5325452 you should be able to use a download of the Dell's Vista DVD from Digital River.
there is no menu when pressing f8 the only buttons i can press are f2 and f12 i haven't tried the vista re-installation disc am i able to use it on windows 7?
that's the original and you should use it first
This sounds as if the boot area of the HDD or
This sounds like the boot area of the HDD is "blown" or the HDD has failed.
By booting any of the Live CDs I can look to see if the HDD and it's content shows. This test tells me what I should try next. Also, if I can access the owner's files this means we can copy out what they didn't backup.
If there are files, folders and such, I could use EASYBCD to rebuild the boot areas. But until we do the diagnostic boot of a live CD/DVD we don't know what is our next step.
black screen with blinking underscore
I inserted the windows vista disc it didn't boot the black screen appeared
leave the Vista disc in and reboot
when it restarts , immediately start tapping the f12 key until it starts bringing up the boot menu, than select boot from disc
(NT) P.S. You must use the arrow keys at this point
by la321 - 6/4/13 2:03 PM
In Reply to: (NT) P.S. You must use the arrow keys at this point by itsdigger
i am in the boot menu which do i select i don't see boot from disc http://tinypic.com/r/3163oex/5 i forgot to mention last year a new hard drive was installed and the shop did a clean install of windows 7
but yes you failed to mention that, this will install Vista and than you can install Win 7 upgrade
Total posts: 40 (Showing page 1 of 2)