TigerDirect Fraudulent Business Practices
by hickmanj - 2/22/13 11:36 PM
Years ago I posted here about Alienware trying to defraud me and, after Cnet featured my post in their newsletter, I was quickly contacted by Alienware who finally did the right thing.
Now I am in the same position with TigerDirect and, if nothing else, want to warn people of their fraudulent business practices.
On 2/28/2011 I bought a TigerDirect PC for a total of $1921.00
$400 of that was for 24 hr onsite repairs for 3 years.
This past fall, 2012, my computer started telling me I was having a processor problem/cpu issue. When I called TigerDirect they said they had no representative in my area and I would have to send it to Illinois for repair.
I said unacceptable and said they could refund my $400 or pay whatever a local repair store would charge. They refused.
I called numerous times and asked to speak with someone further up the chain and was refused. Service was rude and I was obviously an irritant not a customer now that they had my money.
I even took the unorthodox approach of sending a Facebook message to the CEO David Sprosty but was, of course, ignored. I am a minister and made sure the letter was polite and informative without any rants - simply asking him to deal with the situation.
I obviously have all my original documents plus the emails I exchanged with TigerDirect when purchasing.
So I have a $1900 doorstop and TigerDirect has my money and no accountability.