Answer Best answer as chosen by user amstrdm
Made my account just to voice my opinion on this matter.
First off, I would imagine that what reviews you do find out there on this company, may be posted by a user with only 1 post, because what exactly are some of the other things you would post on whatever website/forum you read it on? Most people that have responded to this thread have only 1 comment and many of the forums that I have posted on have maybe 1-5 posts except Reddit. I have never had a reason to be apart of the c-net forums until now so rest assured I am not being paid by anyone for posting this.
Secondly, I found this thread the same way many people described earlier. I have been looking at buying my first gaming rig and have been seeing whats out there. I went to iBuypower first, and after dealing with the customer service dept I immediately cancelled my order. I have done Customer Service for +10 years and have only been treated the way I was by Steven(cs rep's name) at places like McDonald's and Burgerking, which is kinda unfair to mc dee's and burgerking's rep. Any communication that was done between iBuypower and myself was solely initiated by me. None of my calls were returned and questions in emails were never answered.
I checked my statement 5 days later and found that iBuypower had removed 300 dollars from my account, but nothing else. I called my sales rep(Mike) several times to figure out why the total hadn't been taken, but again no calls were ever returned. Apparently they were unable to verify that I was infact the cardholder but had still helped themselves to 300 dollars from an account that they were unsure was legit or fraudulent.
To sum this story up, I would just like to say that if you are jumping into the custom gaming "rig" arena, do not be bamboozzeled by a company with a fancy looking website. iBuypower sponsors my favorite League of Legends team and that's why I started there but bells and whistles in this circumstance have been cheap paint. So please take heed of iBuypower, I understand people have bad days, but every employee I communicated with from that company made me feel like I was bothering them with ignorant questions.
I found Ironside Computers after that fiasco, and have yet to order from them because I have been doing the same thing many of the other users that posted on this thread, researching the legitimacy of the potential companies that supply custom gaming hardware, pre- assembled and configured with 10x the options of the bigger more established companies.
I was extremely stoked to find some genuine seeming reviews from people that have bought from Ironside, and I think I have finally found a company that seems like they are willing to do their job and give me the time of day to take my money and make me feel like my business is valued.
ps: Whoever recommended Dell or HP... I am not trying to be a forum troll here, but if you are looking for a custom gaming machine and don't want to order parts via Newegg, going to HP or Dell would be a step in the opposite direction.
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