Desktops forum: Problems with DELL

In Dec right before Christmas I purchased a Dell for my son who needs it for college. Dell said if there were any upgrades within 30 days I would be able to get the upgrades for free. I received a catalogue that said there are upgrades to my sons dell. Dell said that they would put all the upgrades and send my son a new updated laptop. When I received the new laptop upgraded I turned over the old laptop to Airborne Express and they gave me a receipt. A few months later they say they didnt receive the old laptop and I told them that I have a receipt and I gave them the number and date of pickup. When they called Airborne, Dell was told that it was lost in transit. From that point on, Dell has been calling me each week. It is now 13 months later and they are CHARGING ME for the lost laptop, but I told them again, I have a receipt, I sent them a copy again, and again they said I had to pay for it. The new laptop works great my son said, but I KEEP TELLING DELL that I DO NOT HAVE THE OLD LAPTOP, AIRBORNE has it or lost it or stole it, but thats not my concern. Every week Dell collection keeps calling me and I sent them 25 pages of this ongoing problem with them. I have now told them if you call me anymore, I will have some choice words (curse words), so they continue to call and I continue to curse, they dont like it but I can't make you understand anything, if you dont want to listen, they just keep talking, and talking. I am prepared to go to court with Dell but my lawyer said let them take you to court then we can show all the emails and emails and documents and etc. etc. etc. I will NEVER, NEVER purchase another anything from Dell as long as I live. STAY AWAY FROM DELL, go to HP, they are really cooperative with you. So, as of this date, the problem still goes on and I will make no further contact with Dell. I am fed up.

I am a system administrator for a school district. We signed a contract to by Dell computers for our schools, it was the worst mistake we have ever made!! Out of the 100 computer we just got in 12 didn't work out of the box! Four more have gone down in the first two weeks. This is just this batch! We have had nothing but problems with our Dell computers for the last three years! Also, Dell desisnes thier computer with poor cooling so the processors will heat up and slow down in time. Every Dell we have runs 20 to 30 deg. higher than the norm. This is to ensure that you upgrade to a new Dell every two years or so! I have talked to hundreds of Dell tech support personal over half I could not understand at all! I would never by a Dell system for home use! Also, check inside your new Dell systems some time and see if you have refurbished parts. We have had new computers with refurbished HDs dvdroms and mother boards!

I use to really like Dell their customer service was excellent and if you bought the warranty they didn't make it a hassle to fix what was broken. That was the case before I encountered a problem with my laptop this last week. A window keeps popping up saying my battery is reaching the end of it's use and I need to order a new one. No big deal Dell I have a warranty that goes until 2011, I'll call them and in no time I'll have my new battery. I contact Dell and they say that the battery is only covered by a 1 year warranty. I told them that before I purchase the laptop I did that "Chat with a Dell Rep" and asked them 3 things. 1. How many slots for RAM are there, 2. What types of cards does the built in Memory Card Reader support, and 3. Does the warranty cover the battery. The Dell Rep answered my questions about the RAM and MCR and said, "Yes the warranty covers the battery and because the laptop batteries are so expensive and die occasionally I highly recommend buying the extended 4 year warranty." So I was dumb enough to believe what she told me. I was ignorant in believing that if a Dell Rep told me something that it was true. Now they tell me no matter what your battery has a 1 year warranty and I tell them about the chat I had with a Dell Rep and they apologize and don't do much else. I think they lie and do whatever they need to do to try and make you buy the warranty and then when something goes wrong you realize that all you were told was a lie! A WORD TO THE WISE SAVE ALL DOCUMENTATION AND COPY ALL INFO OUT OF THE CHATS WITH DELL!!! I asked them if they had logs of the conversation I had and that would just be too easy and too smart. So now I have to buy another Dell battery and it has to be a Dell branded one so it doesn't void my warranty three years early. If you buy Dell make sure you tell them to **** off when they ask you if you want the warranty!

But why didn't this issue belong to Stamps.com?

For one Airborne is responsible if they never got the laptop back to Dell however it should be Dell making them pay up not the consumer. As for buying Dell? I have several and have dealt with Dell on many occasions even at work. I like their products to date and would buy again. Tell me who doesn't have glitches from time to time? Work changed over to IBM instead of the Dells we were going to and they stink in my oppinion. Far more problems with the IBM than the Dells we had. Did you also know that Emachines were rated above all the others by the public according to PC magazine??

Beauty2, I have a question. Did you pay insurance on the old laptop to Airborne Express so that they would be responsible for paying Dell for your old laptop if something happened during transit? If you did not pay insurance,I think you might be responsible for paying Dell. Since your lawyer believes you are in the right here, I suspect you did pay insurance though. I know one thing. When I decide to send Dell this old computer in order to get a discount on a new one, I will make darn sure that I pay to insure it. Take care.

Great Idea!!! Can you tell me a computer company that does NOT have tech support based in India???

Your comment with regard to tech support personnel going to work on water buffalo is offensive. You've obviously never been to Manila.

I had a small problem with installing an update to Stamps.com on my Dell Inspiron 560. I called Dell and spoke with "Christopher" ID 237851 who "recommended" the , $239 service package to fix this. I accepted, under the condition that he actually fix the problem. He assured me he would. Two hours later I had to leave for work and he said it would be fixed when I returned. When I returned a few hours later, I had to go into msconfig to get the PC back into regular mode, among other things. The PC then took forever to start up and the only way to get internet access what to unplug and replug in my connection to the Verizon FIOS router.
I then spend an hour on the phone with Nupendra (197198) and had to leave and then another hour and fifteen minutes later. All to be told, "the only way to fix your problems is to reinstall windows" and loose all my programs! He accepted no responsibility for the damage to my PC dell has done.

There are some sport shortages here and there so the failure is not unheard of.

I just reccomended another 500 buck Dell for an office to run their video surveillance system and it's just fine. On top of that they got a LCD screen and the CDRW drive in that price.

I'd do that again any day. This is a repeat setup and I'd rather do systems than futz with a PC anyday.

Bob

Thank you for your help.. Still no computer.

Steven:

Here's the address of the people going against Dailmer Chrysler on the Durango ball joint issue. They might be able to guide you. http://www.ademilaw.com . Let us know what you find out. I have 3 Dell's & am not happy with them or their (HA!) tech support.

Okay I have had my Dell since 2001. It is a Dimension 4300 Model. If I were to say it hasn't given me any problems and has been reliable, I would deserve to be hung for lying to the utmost extent.

Specs:

Pentium 4 Wilamette Class 1.6GHz 100MHz FSB
1024MB PC133 SDRAM (Maxed Out)
Sapphire Radeon 9600 Pro Atlantis 256MB @ AGP 4x
Dual Drive (Burner and CD Drive)
A single Case fan *ONLY* Cooling CPU Due to Dell fan mount and cover encasing CPU.
Cheap P.O.S. Heat Sink from Dell
Another Cheap P.O.S Heat Sink for CPU (Also from Dell)

I do extensive gaming and I KNOW my machine is not meant for it but i am on an extremely tight budget. I personally will NEVER go DELL again in my life. I have made the best out of this junk, i am on it right now. I have pushed it to the end of the line.

I would like to adress the cheap parts Dell uses.

1. Processor:
The P4 Wilamette Class in 2001 was 4x worse than the Northwood Class of the same time, $50 more. Why did Dell decide to put the crap Wilamette in their top PC of the time? Ask them I have NO clue.

2. SDRAM:
Why would they use old, obsolete SDRAM when DDR2100 was out at the same time for cheaper. The 4300 was their TOP PC.

3. Cooling:
There is no temp monitor in the computer, but by playing for 2 hours, shutting down, then feeling Heat Sinks, I burnt myself. CPU Must have been running at a good 75 Degrees Celcius, EASILY. I even totalled my 6 month old GeForce FX5200 128MB Vid card due to poor cooling. I just went out and got a brand new ATi with a fan instead. My single case fan runs at about 0.005 RPM doing pretty much nothing. I am getting a custom computer made only by ME with MY parts. I would strongly advise EVERYONE NEVER TO GET A DELL. I have told friends and family, if I see you with a Dell, I will smash it to pieces. By purchasing a Dell, I have thrown away $1987.23. I would also advice pretty much everyone to ditch Intel and go with AMD. They run SO different from Intel. Any gamer would want an AMD they last longer run better and perform ALOT better. If anyone would like to object, please do.

I'm currently typing (at least until it locks up or blue screens again) on a Dell Inspiron 600m that I purchased 3 months ago. This notebook is in bad shape. However, after several calls to hardware and software support I'm still in the same situation. I've even asked them to replace the notebook but each time they put me on hold for hours and brush me off. I'm completely stuck.