Desktops forum: DELL truly the worst computer company on planet Earth?!?

by: apemantus January 15, 2009 11:41 AM PST

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DELL truly the worst computer company on planet Earth?!?

by apemantus - 1/15/09 11:41 AM

I paid for a computer and onsite technical support - that money left my account at the beginning of January. DELL then sent me a computer that did not work at all, turned on and started beeping and that was it. When I spent money telephoning technical support, they asked me to undo the machine as they would not call the engineer out until the problem was identified. Despite my payment for onsite support, this is clearly NOT onsite support so what did I pay for!? Finally, they agreed to send a replacement system. This system will arrive ONE MONTH after the original delivery should have been.

Therefore, because of Dell's incompetence in sending me a faulty machine, I have paid money on telephone calls and I have lost a month when I could have been using the machine. Furthermore, for that month, Dell have had my money while I have had nothing but stress and
hassle. And then I received the following email.

"Mr. ********,

This email is with reference to your complaint that reached our Corporate office. I understand that you had technical issues with the new computer which you purchased, however there is a replacement which is booked under order # **********, the estimated date on the order is on the 9th of February 2009. You can also have the status of the order checked on the Dell website. I understand that you would like to claim a monetary compensation for the time spent in having this issue, Im sorry that we as a company do not offer compensation or good will to the customers.

Please contact me if you need further assistance in this matter. I would be more than glad to assist you.

Thanks,


Mangala Latha
Executive Support Resolver
Dell Inc.

What planet is DELL on? Their comment that they offer no good will is truly breathtaking! Customer service is NONEXISTENT. There is NO service.

All I can say is NEVER buy from Dell, they are truly abysmal.

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