Desktops forum: HP Pavilion boot up problem - BIOS or hard drive issue?

by: Mikesi_2007 January 22, 2007 11:19 AM PST

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HP Pavilion boot up problem - BIOS or hard drive issue?

by Mikesi_2007 - 1/22/07 11:19 AM

I have an HP Pavilion a1430n. When I was running the HP automatic software upgrade utility problem in Windows XP Media Center Edition, the system suddenly reverted to a black screen with a flashing cursor in the top left corner. A BIOS upgrade was included in the list of recommended upgrades in the utility and it was my impression that the utility was installing this at the time. I have since tried to access the BIOS by pressing F1 or F10, but I can't get into it.

I have contacted HP technicians on several occasions since the incident. The first technician explained how to reset the BIOS using the jumper on the motherboard and remove and replace the CMOS clock. These I tried without effect. This technician advised me that the system needed the attention of a technician and that I should return it (it is still under warranty). The two HP technicians that I have spoken to since have told me that I need to run the recovery discs. The last one got me to remove and reposition the memory modules and try resetting the system by holding the On button for a minute without the power connected. When these measures had no effect, he said that the problem was caused by corrupt files on the hard drive. Given the circumstances, this seemed unlikely to me. A computer expert that I have spoken to since has also said that the recovery discs won't help me at this point. Hence, I am seeking other opinions. If anyone has any advice, I would be glad to hear it.

My thanks in advance.

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