Desktops forum: DELL CUSTOMER SERVICE HORRIBLE!

Hai

Till this date, i have been a Preferred Dell Customer.

I have bought nearly 7 Laptops from Dell (For Me and my friends). They have a wonderful price range, awesome components to choose from and customer support.

Never had a problem with them.

If u really need to compare ur deal made with Hp, go to dell.com and compare the same configuration with Dell. u will certainly going to feel like a LOOSER.

Dont give people a wrong impression just because u r not able to live up with the world. I mean to say "USA is not the only country which speaks English"

all the best with ur computer

I just received shipment of my order from DELL today, less than 24 hours since I ordered it yesterday. To me, great service! Bought computers and printers too and no problems encountered so far!

Ben

I got screwed AFTER I purchased mine. CD drive failed 2 days later. Dell's outsourced support is indeed a joke, not only they don't speak English, they are generally inept and extremely rude. I've been hung upon numerouse times just to get an RMA to return the CD drive. I can't wait for class action lawsuit to end this BS once and for all.

Remember what you mentioned about Dell as it *may* apply to HP as well. Many an OEM co. just don't offer decent support anymore w/o alot of hemming and hawing(sp) so just keep that in mind. But, that can change overtime, as I pissed and moaned about eMachines for a longtime and they seemed to have gotten thier act together, but again it could change as now they're owned by Gateway. Gateway was great some yrs. ago but seemed to have fallen too, IMHO. Well, anyways, thier lost is my gain as a tech..

tada -----Willy

Dogman34 can be considered lucky as he/she found that even to place an order was a hassle.

While other OEMs do use many of the same suppliers and usual manufacture what does differenate them is "service" after the sale. Regardless of the reasons, too often recently many just don't cut it no more. I'm sure part of it is the slim profit margin they make and it order to increase or maintain profits look internally to cut costs and all too often that's "service related". While this offshore outsourcing make sense to bean counters, it really hurts in the long run the OEM, thier short profit fix won't last. I know of many that refuse because of thier experiences to deal again with an OEM. But, it seems new buyers and/or big purchase users go right back into the mouths of the OEMs. All assurances that service corrections are forthcoming rarely do for long or is just lip service. It seems more and more smaller but large local or 3rd party independats are growing. Remember, Dell was a tabletop operation against IBM and Tandy, etc. some years back, did well. The same can be said of others.

adios -----Willy