Desktops forum: ibuypower: A good company?

I can only reflect on personal experience
I purchased a intel system from them about a year and 1/2 ago and did quite a bit of customizing(changing and adding some items after the initial order- no problem)
the system arrived as ordered on time and I was impressed with the quality of assembly of the components

I had occasion to call the the tech support which is contracted by them just to see how it was. Called 1st with (a percieved) software problem and tech was very knowledgeable and able to suggest a proper correction.

I then thought ok lets call with a hardware problem and the tech diagnosed it straight away. Tech support is in USA
I was very satified with the product and the support

I bought a $2100 computer from IBuyPower and I think i may have gotten a very bad deal. If it's a gaming computer, then why does it freeze up when I play Solitaire? Or Farmville, Castleville, World of Warcraft, just about any MMO or anything that has to do with front end graphics. I am pissed and I want a major refund. It freezes up on a regular basis, like 20 times a day. Everytime I try to load a game, I will play for about one minute and then it will freeze. I gotta keep this message short before my computer crashes again.

If you're experiencing such bad freezing in MMOs, its not the computer, its your internet. I have a $2300 iBuyPower computer as well. I dont know what you spent your money on, but it should be fine. If it's not your internet, you might be overheating.

im gonna either go with monarch or ABS. I have a question. Which system profile should i start with to match the iBuyPower's speed? Thanks
-Ibrahim

I've read a few things where people have had problems right off the bat, but they help you fix it and are good with the support. In the past though, I had a brand new HP computer custom with the best graphics card and everything and it worked for a few hours and burnt up. I returned it never to buy another custom HP. They might be better, but that's just bull. The sellers should know what kind of power supplies and what not work and not experiment by offering customization and see what happens (which iBuyPower does lol).
But these days, this stuff is so much better and cheaper I mean geez look you get a 500Gig HD and can run any game pretty good and it looks cool. It's worth it if you ask me as long as you can get support and there are no reports of mobos burning up in masses.

I ordered a custom built desktop computer a couple of years ago. It was great to choose options and accessories; that seemed top-of-the-line. There were two big problems 1) estimated completion/shipping was date off by more than 4 weeks (this was not during the holiday season) and 2) the computers internal wiring was all messed up.

After receiving my order late, I was dismayed to find it didnt boot up. Upon closer inspection I found the hard drives hadnt been mounted correctly the wiring was all wrong and the fasteners were broken. There were actually extra metal mounts just tossed inside to rattle around on the motherboard while shipping! I called customer service who said that I could fix it myself or send it back for another 6-8 weeks of repairs. Ridiculous, wasnt even assembled properly in the first place!

I opted to take it to a local repair shop instead; they quickly mounted the drives correctly and gave me report on how the some wiring was assembled incorrectly IBuyPower would not reimburse me for this expense of fixing it. Since then, I learned much more about building and fixing desktop computers.

To add insult to injury my graphics card and possessor fried less than 30 days after the warranty expired. When I had this checked I found the processor had been broken and then glued together and the pins to the graphic card had been soldered in place! Dont buy from them; they dont know what theyre doing. It is my honest opinion that a blind monkey with one hand up its butt could assemble computers better than IBuyPower.

I also can only speak from personal experience but what I have read on the BBB website (had I only read it in advance of my purchase) and everywhere other than their own webpage leads me to give title above advice most seriously.

I'm not going to give you the whole story, you are more than welcome to e-mail me through this website or in reply and I would be very happy to share my experiences with you. But let me say that unless you are quite knowledgeable in the first place regarding the type of computer you wish to purchase from ibuypower.com, enough so that you can fix it upon arrival or maybe build it yourself next time (which is close to where I am at) I would stay far away from these guys and don't think for a moment that any of the statements from people who have had bad experiences are an exaggeration. So far they are an aggregate of my experience with Danny H. and the rest of that condescending " A sucker is born every minute" computer shop. The shorted me on parts, my unit came damaged and DOA, their tech support is a laugh and sounds like kids just who get their gaming computers for cheap by manning the phones and talk a mile a minute while talking down to you because you may not sell computers for a living. If I did not feel comfortable standing up for myself they would have gotten away with a lot more than shipping half a computer that was DOA AND damaged. They refused my requests for a running subtotal of the build and bank on human kindness. The will not identify themselves OR give you a specific person or number to call back, especially if they sense that you might be anything other than an EZ-mark. My operating system was not even shipped with my computer and I did not want to be seen as pirating software form MS after paying for W7 Ultimate. They did send the disc a week later the entire time Windows threatened to shut down if I did not validate it. They were convinced it fell out of the box and was somehow my fault. Thats when the fun started.

I can think of very little reason to use these guys and the online computer market would be better off without them. Had I been able to obtain a refund and walk away with my money I would have. Plug their address into the BBB website and read away if you think I am coming off bitter. Normally I would rather live and let live and not make a fuss but I needed to stay right on top of them to get everything I promised and paid for. I am not an expert by a long shot and began consulting other websites and manufactures tech support lines regarding what I should and should not expect. I did not want to seem harsh but my gut told me I was getting taken. The "salesman" who worked with me, Danny Hui actually lied to me several times about what I ordered and what I didn't and would not respond to e-mail or only to portions that he cared to address. I could not believe I was in a he-said he-said situation, it felt like high school. I actually wanted to upgrade certain aspects of the machine such as packaging and fans several times but suddenly these were no longer available. That's when my machine set aside for a long time. They will send you "updates" on your machines status, even offer i-phone apps for your machines up-date which is only updated if they feel like it. Don't **** them off. They will ship it without ever replying to your calls.

I dislike complaining in public this way regarding my experience with them and you wont find me complaining about anyone else but there is a real PT Barnum feel to this experience and 60 days after they took payment in full I am glad the experience is over although I was looking forward to using their tech support if needed because I paid for it when purchasing Windows but now I cant see calling them. I publish this online for 2 reasons. First, if I felt I could get ibuypower to listen or take me seriously at all I would keep it between me and them. They may see it out on the internet and (work hard to remove it) but most of all I hope to encourage potential ibuypower customers to do some checking, dont be in a hurry and never feel small because you only spent $1500.00 on your desktop as they their customer service made me feel for buying a WEEKLY Special A and adding every option and upgrade until the price was doubled. Incredible nerve!

Run the other way!


-Casey

Don't count on the BBB to say if it is a good company or not. In case you haven't been reading the news, the BBB can be bought off, especially in California, where this is some sort of lawsuit against the BBB for that state.
Just thought I would throw that out there.

As for Ibuypower with my first System I got with them I had nothing but issues, and experiences thus far with IbuyPower. From trying to talk with someone to getting a strait answer when I did get to talk with someone, all I have got from IbuyPower is a run around. I wanted a laptop so I could play games, I seen the Battalion on line one day and thought it was a good price so I got it. One good thing is I got it right away. Excited I set the box on my office desk and open it up. I turned it on and started to create my user name and so on.

It only took 10 minutes before it turn it self off. I turn it back on only to have it shut down again. I called and was treated like I was bugging them or something. I was told to send it in. It took two weeks or so before I got it back. Again Excited I set the box on my office desk and open it up. I turned it on and again it shut down. I call again and went through same thing. I did this 3 times and got the same results. As I write this iBuypower has my laptop now for two months and will not give me a strait answer on what is going on.

I em left on hold till I give up and hang up after a half hour. I leave my number on their answer service but have never had them call me back. This is the forth time I sent my laptop in to be fix and this time they are holding it till my warranty runs out. And YES I asked for my money back and they say to me they are going to fix it and I can not have my money back. On top of all this I was told by a young man named Danny that they could not guarantee their computers. Wish I was told this before I bought from them..... There is so much more to this but you get the point... STAY AWAY FROM iBUYPOWER

I ordered my computer from that company you used ironside computers. I just got it yesterday, and I LOVE it.
They did a great job on my computer, and the person who helped me with my order was very nice. He answered all my questions and helped me get exactly what I needed. I was suprised they managed to ship my computer so quickly. I expected it take a week or two, but they managed to ship it out in two days. If anyone is looking for a gaming computer, I highly recommend them.

RyanH324 did not buy from ibuypower. He bought from Ironside.

Avoid them at all costs!!! They rip off people and go for easy marks in the disabled comunity, I had made several posts via facebook on thier site, as well as writing letters to thier owner. I recied dozens of replys from people in the first month saying they got ripped off the same way. Computers that don't boot up at start, improperly assembled, they don't stand up to thier own 30day money back plan, in fact if you complain they ignore you block you e-mails, and dont respond to phone calls. I have been in battle with them for over 6 months now over a computer they have in thier possetion and they are still withholding my almost $8000, when I contacted the BBB all they could do was mediate and in the end iBuyPower lied to the BBB about how long I had the computer even though I have the shipping info, they lied about how much I payed saying it was only $6000 even though I have the Credit card reciepts showing thier charges with thier company name. They refused the return in the 30day window sent me parts in stead to help boot it up, said if it didnt work properly they would still accept it back and it didnt they didnt even send me all the parts, hell they sent me half the wrong product in general inside it on delivery. I was charged rush shipment anf it took several months to get the computer in the first place and the admitingly broke half of the parts. They cut down vid cards to make them fit so they didnt even run properly. I Kept calling, e-mailing them, and sending real letters all were ignored so it sat in a corner for months wile it went on the RMA droped out of thier system. At one point I said FK it and mailed the paper weight back to them they were shocked then they put me on ignore again and they held it for 2 months and I recieved a no reply email last night saying they had some of the parts in. I originaly asked for my 30day refund because it met the window, I even offerd to return it and buy another prebuilt model they rejected it all and said they might repare it because I had payed for the warenty.

I just wanted to say both myself and two friends have purchased computers from this companies in the past 6 months. All of us are extremely satisfied.

Purchased a Paladin E770, i5-2500K, 8 GB, GeForce GTX 550Ti about 4 weeks ago. Chose no rush option, with 2-3 FedEx delivery. My experience with customer service was amazing. The only problem was that my shipping address didn't match my billing address so I had to wait a few days to straighten that out. Once that was complete the build process took only about 5 business days and shipping (from So. Cal to Nor Cal was in one day. After opening the case and carefully removing the packing I was amazed at the detail of the wiring...basic option...so glad I didn't upgrade. This computer is absolutely amazing...extremely fast, whisper quiet, graphics are top-notch with games like Dragon Age 2 and Oblivion on highest settings and heavily modified. I am completely satisfied and will not hesitate to recommend this company to any one. I will definitely purchase all future computer from this company.